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12 ContactSMA Solar Technology AG <br />Installation Manual SBxx-1SP-US-41-IA-xx-12 75 <br />12 Contact <br />If you have technical problems with our products, please contact the SMA Service Line. The <br />following data is required in order to provide you with the necessary assistance: <br />• Device type <br />• Serial number <br />• Firmware version <br />• Event message <br />• Mounting location and mounting height <br />• Type and number of PV modules <br />• Optional equipment, e.g. communication products <br />• Use the name of the system in Sunny Portal (if available) <br />• Access data for Sunny Portal (if available) <br />• Special country-specific settings (if available) <br />• Operating mode of the multifunction relay <br />United States SMA Solar Technology <br />America LLC <br />Rocklin, CA <br />Toll free for USA and US Territories <br />+1 877-MY-SMATech (+1 877-697-6283) <br />International: +1 916 625-0870 <br />Canada SMA Solar Technology <br />Canada Inc. <br />Mississauga <br />Toll free for Canada / Sans frais pour le Canada : <br />+1 877-MY-SMATech (+1 877-697-6283) <br />México SMA Solar Technology <br />de México <br />Mexico City <br />Internacional: +1 916 625-0870 <br />EN <br />G <br />L <br />I <br />S <br />H <br />534 S Sycamore St <br />- 10110979707/01/22