25F - AGMT COMMERCIAL INSPECTION CONSULT SVCS

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Proposal Commercial/Industrial Inspection and Database 0 Management Consultant Services 6.2 Subtask No. 2: Facility Inspections and Issue Enforcement Notification Our project team will conduct field inspections of commercial and industrial facilities to assess compliance with local water quality regulations and appropriate BMPs. As identified in the RFP, we have assumed approximately 1,080 inspections per year will be required including follow-up inspections and issuance of enforcement notices. Our staff are thoroughly familiar with the City inspection form, use of the web -based application and database, have gone through our extensive training program before performing solo inspections, and are knowledgeable of the City's procedures for enforcement. Our extensive training program is based on the County's core competencies program for municipal, industrial, and commercial inspectors. Our training program also includes 40 -hour HAZWOPER training for safety and 40 hours of field training with a senior NDPDES inspector. Every inspector used on the project will have documentation that they have met Wood's extensive training program requirements based on these core competencies before billing the project for inspection based services under this subtask. Wood also has an extensive QA/QC program, which includes having a senior inspector review each inspection record. The review process is documented in the City's web -based application. We understand the reports generated under this program are public documents and are be delivered to the facility or requested through a public records request. The reports generated through the City database will be complete and reflect conditions observed during the inspection. For the inspection program, our project team proposes on following protocols for announcing our inspections to the industrial and commercial facilities. We propose performing walk-in inspections at facilities covered under the industrial general permit since many of these facilities will recognize our inspectors and are knowledgeable of the City inspection program. Our inspection staff will schedule the inspection with the facility representative in the event they are not available during the walk-in inspection and the inspector will move on to the next facility. For other industrial and commercial facilities, our costs include providing bilingual inspection announcement letters (English/Spanish) to notify businesses of the upcoming inspection. Once alerted, we will complete the inspections within a month. This approach is business -friendly, providing the business an opportunity to schedule the inspection. Our inspection team also uses the letter for our introductory discussion to obtain access to the facility. Wood staff will also have business cards available and our inspectors are dressed in business casual attire to serve as representatives of the City. To facilitate efficiency and reduce travel time between inspections, inspectors will group daily inspections by geographic location. Typically, the groupings will be based on zip code. For major streets, we separate our inspections by odd and even street numbers. In addition to travel efficiencies, our inspectors are proficient at explaining the inspection program to obtain access. The initial discussion can result in a good or bad impression with these facilities, sometimes resulting in additional time explaining the program. Our training program works with the inspectors on how to make a good impression and to clearly explain the inspection program. This training program reduces the chances a facility denies access or contacts the City to ask questions about the inspector. Our inspectors are also equipped with a field inspector "tool box' that includes appropriate BMP fact sheets to provide to businesses and an iPad to complete the mobile component of data collection. BMP information includes BMP handouts and pamphlets, BMP guidance materials, and fact sheets such as the IGP coverage and No Exposure Certification Fact Sheet. The iPads are used to record the information during the inspection. Inspectors complete most of the form during the site walk or immediately after the site walk. Before going a 0 a 25F-29 wood.