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City of Santa Ana RFP 18-009 Services City of Santa Ana Attn: Eva Goods, Buyer Purchasing Division 20 Civic Center Plaza, Room 429 Santa Ana, CA 92701 Subject: Response to Request for Proposal—Temporary Staffing Services ,a Apple®ne Hiring Made Human' 28 February 2018 AppleOne welcomes the opportunity to present our response to the City of Santa Ana (City). As one of the largest privately held human capital management companies in the United States, the ACT•1 Group/AppleOne has over 250 offices throughout North America to support recruiting and bring local labor market knowledge and talent to the City. Per the requirements of the RFP, our Federal ID Number is 95-2580864. AppleOne will provide the City with day-to-day project management from our AppleOne office in Huntington Beach, California located at 16371 Beach Blvd., Ste. 100, Huntington Beach, CA 92647, where primary point of contact and Project Manager, Ms. Teresa Wilkins will facilitate follow-up and follow through, attend meetings, coordinate resources, services and support and is available directly at (714) 848-2610 or twilkins(@appleone.com. AppleOne will provide the City with excellent service that presents lasting solutions while remaining cognizant of the taxpayer's dollar. AppleOne acknowledges receipt, review of this solicitation, and all Amendment(s) issued by the City. If you have any questions regarding the enclosed, please feel free to contact Government Solutions by phone at (866) 493-8343, by fax at (714) 596-7798, or via email at GoySOIutions@AppleClne.COm. AppleOne's proposal centers around three important and interconnected themes: continuity, competence, and responsiveness: Continuity. Our proposal builds from the experience and successful accomplishments from our current and past support of federal agencies and commercial clients. AppleOne is positioned to provide the City with highly skilled and experienced personnel who will support all of the performance requirements of the City contract. We have a proven track record in customer support, customer relationship management, and on budget and on- time delivery of very large-scale enterprise programs. Competence. Our management team and key experienced personnel are all highly knowledgeable and skilled in supporting all aspects of the City contract. We look forward to providing quality service while enhancing existing systems. Our team embodies the full range of expertise required to perform all project tasks, as contemplated by the proposed RFP requirements, at the highest level of competence and effectiveness. AppleOne strives to deliver business solutions that meet the City's vision, mission, and long-term goals. Responsiveness. A key to our success is our capability and willingness to mobilize required resources quickly to organize and perform time -sensitive assignments. This emphasis on agility and responsiveness to client needs is a hallmark of AppleOne's client -centered approach to project management. We offer similar responsiveness in our proposed approach to the City contract, and this will be a major feature of the services we will provide to the City. AppleOne's proposal reflects our many years of proven innovated processes that are benchmarked by ISO 9000 principles. Our management plan delivers value via efficiency through our program technology that supports Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. 28 February 2018 AppleOne Response to RFP p18-009 P a g e I i 251-36