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City of Santa Ana DApple®ne <br />RFP 18-009 <br />Temporary Staffing Services Hiring Made Human' <br />TABLE OF CONTENTS <br />Include a clear identification of material by section and page number. <br />1. COVER LETTER....................................................................................................................................................... i <br />2. TABLE OF CONTENTS...........................................................................................................................................1 <br />3. EXCEPTIONS TO RFP TERMS AND CONDITIONS..................................................................................................2 <br />Any and all exceptions to the RFP must be listed on an item -by -item basis.....................................................2 <br />4. QUALIFICATIONS/EXPERIENCE............................................................................................................................3 <br />Overviewof company's history ...........................................................................................................................3 <br />FinancialDocumentation.....................................................................................................................................3 <br />Qualifications directly related to the services and expertise necessary to perform all work ............................4 <br />Experience and ability to meet all requirements for temporary staffing services.............................................5 <br />S. KEY STAFF.............................................................................................................................................................8 <br />Project manager and key personnel who will be working with City staff during the agreement.....................8 <br />Brief resumes and contact information for individuals involved on the City's account.....................................8 <br />RESUME—Teresa Wilkins................................................................................................................................9 <br />RESUME—Liliana Smiggs...............................................................................................................................10 <br />RESUME— Rick Hagmann...............................................................................................................................11 <br />6. REFERENCES.......................................................................................................................................................12 <br />References for similar work that your firm has provided within the last three (3) years................................12 <br />7. CERTIFICATIONS.................................................................................................................................................13 <br />Non -Collusion Affidavit......................................................... <br />..................................14 <br />Non-LobbyingCertification................................................................................................................................15 <br />Non -Discrimination Certification.......................................................................................................................16 <br />8. QUESTIONNAIRE................................................................................................................................................18 <br />1. Agency's recruitment process for staffing.....................................................................................................18 <br />2. Agency's initial testing procedures or assessment for temporary staff.......................................................20 <br />3. Agency's verification of typing speed, testing for bilingual and MS Office abilities....................................22 <br />4. Description of the benefits paid to temporary staff employees...................................................................23 <br />5. Process for temporary staff calling out sick, no shows, not working out.....................................................25 <br />6. Person who will be responsible for administering the contract, if awarded................................................26 <br />9. PRICING PROPOSAL...........................................................................................................................................27 <br />1. As a mark-up percentage above the hourly pay rate for a particular position............................................27 <br />2. Direct hire fee structure..................................................................................... <br />Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal. <br />28 February 2018 AppleOne Response to RFP #18-009 <br />251-38 <br />P a g e 11 <br />