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Attachment A. <br />3. Participate in the operation of the one-stop system, consistent with the terms of the MOU and <br />applicable laws. <br />4. Participate in staff development activities in order to ensure that all partners and staff are adequately <br />cross -trained. <br />VI. FUNDING OF SERVICES AND OPERATING COSTS <br />All AJCC Partners who are co -located in one or more comprehensive centers or affiliates agree to <br />share in the operating costs of their respective ADCC, either in cash or through in-kind services. <br />The cost of services, operating cost, and infrastructure costs of the One -Stop System will be <br />funded by all AJCC partners through a separately negotiated Cost Sharing Agreement based on <br />an agreed upon formula or plan. These agreements may be subject to governing body approval. <br />AJCC partners will ensure that the shared costs are supported by accurate data, the shared costs <br />are consistently applied over time, and the methodology used in determining the shared costs <br />are reflected in a separate Cost Sharing Agreement developed specifically to support the local <br />region as well as each workforce board. The Cost Sharing Agreements, if approved by the <br />governing body as necessary, will be incorporated as an amendment to this MOU and specific to <br />each Workforce Development Board ("WDB") and its One -Stop Centers / Affiliate Centers, These <br />Amendments (to be referenced as Phase II) will be negotiated and implemented no later than <br />December 31, 2017, <br />VII. METHODS OF REFERRING CUSTOMERS <br />All ADCC partners shall make a commitment to mutually implement processes for the referral of <br />customers to services not provided on-site. <br />The referral process should do the following: <br />• Ensure that intake and referral processes are customer -centered and provided by staff <br />trained in customer service. <br />• Ensure that general information regarding AJCC programs, services, activities and <br />resources shall be made available to all customers as appropriate. <br />• Describe how customer referrals are made electronically, through traditional <br />correspondence, verbally or through other means determined in cooperation with <br />partners and operators. <br />• Describe how each ADCC partner will provide a direct link or access to other ADCC <br />partner staff that can provide meaningful information or service, through the use of <br />co -location, cross training of AJCC staff, or real-time technology (two way <br />communication and interaction with AJCC partners that results in services needed by <br />the customer). <br />Page 3 of 12 <br />