ORANGE COUNTY DEVELOPMENT BOARD/SANTA ANA DEVELOPMENT BOARD/ORANGE COUNTY SHERIFF'S DEPARTMENT

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• Performance management to measure the success of the local One -Stop system overall and to enhance performance in a spirit of quality management and continuous improvement. 2. Make the services(s) applicable to the partner program available to customers through the one-stop delivery system. 3. Participate in the operation of the one-stop system, consistent with the terms of the MOU and applicable laws. 4. Participate in staff development activities in order to ensure that all partners and staff are adequately cross -trained. VI. FUNDING OF SERVICES AND OPERATING COSTS All AJCC Partners who are co -located in one or more comprehensive centers or affiliates agree to share in the operating costs of their respective AJCC, either in cash or through in-kind services. The cost of services, operating cost, and infrastructure costs of the system will be funded by all AJCC partners through a separately negotiated cost sharing agreement based on an agreed upon formula or plan. AJCC partners will ensure that the shared costs are supported by accurate data, the shared costs are consistently applied over time, and the methodology used in determining the shared costs are reflected in a separate Cost Sharing Agreement developed specifically to support the local region as well as the Orange County Development Board. The Cost Sharing Agreements will be incorporated as an amendment to this MOU and specific to each Workforce Development Board ("WDB") and its One -Stop Centers / Affiliate Centers. These Amendments (to be referenced as Phase II) will be negotiated and implemented no later than December 31, 2017. VII. METHODS OF REFERRING CUSTOMERS All AJCC partners shall make a commitment to mutually implement processes for the referral of customers to services not provided on-site. The referral process should do the following: • Ensure that intake and referral processes are customer -centered and provided by staff trained in customer service. • Ensure that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate. • Describe how customer referrals are made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and operators. • Describe how each AJCC partner will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co -location, cross training of AJCC staff, or real-time technology (two way communication and interaction with AJCC partners that results in services needed by Page 3 of 13