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6. The contractor must provide a field supervisor during daytime working hours to supervise all <br />contractor enforcement employees on duty. This field supervisor may also perform ancillary duties <br />as an enforcement checker but shall not fill in for an absent employee or perform duties that would <br />hinder their ability to supervise personnel in the field. The field supervisor shall have substantial <br />expertise and experience in parking enforcement duties. The supervisor shall be the primary <br />contact between the city and contractor on matters relating to the enforcement services provided <br />through this RFP. <br />7. The Supervisor shall be the primary daily operations contact to the City and shall also do the <br />following: <br />a. Respond to citizen complaints and provide the City's designee with a copy of the complaint and <br />the resolution or, in the event an investigation is required, the steps being taking to resolve the <br />complaint and the date a resolution can be expected. <br />b. Contact the City designee at least once each day to discuss and clarify operational assignments <br />and receive any special instructions; <br />c. Ensure that contractor personnel perform the duties required by the RFP; and <br />d. Prepare and submit all citation amendments, monthly progress reports and status reports as <br />may be required by the city designee. <br />8. The contractor shall be required to designate a second level supervisor. This person shall have the <br />authority over the personnel and shall be a member of the contractor's management staff with <br />authority to represent the contractor on policy matters. <br />9. The contractor shall provide and pay for all uniforms for contract personnel assigned to work in the <br />field. <br />a. Uniform specifications shall include a photograph or diagram and written description of the <br />uniforms for male and female parking enforcement personnel and include marking(s), shirt <br />sleeves length (short or long), shoe type, the color of shirts, pants, jacket(s) and any other <br />relative information. As an option, the contractor may allow the employee to wear shorts of the <br />same color as the uniform pants during the summer months. <br />b. The Santa Ana Police Department's Traffic Division Commander or his designee shall review <br />and approve all uniforms and insignias. <br />c. Uniforms shall be properly fit with no rips or tears and must be clean and pressed at all times to <br />present a neat appearance. <br />10. If the Contractor finds it necessary to utilize substitute personnel to cover personnel who call in sick <br />or take time -off, they are to be equal in qualifications and training to regular personnel and billed at <br />the same rate. <br />11. The city designee shall conduct the final review of all contract employees prior to being assigned to <br />perform parking enforcement services in the City of Santa Ana. The Chief of Police or his designee <br />has the ultimate authority and discretion in the hiring and termination of personnel working on this <br />contract. The Chief of Police or his designee may remove contract personnel, upon telephone <br />notifications to the Contractor. <br />C. DISCRIMINATION <br />Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual <br />orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in <br />the recruitment, selection, training, utilization, promotion, termination or other employment related <br />activities. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable <br />City of Santa Ana Police Department <br />Request for Proposals for Par lf) 1r2a1 Enforcement Services #18-033 <br />