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EXHIBIT A <br />Appendix <br />ATTACHMENT 1 <br />SCOPE OF WORK <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS <br />FOR <br />SOFTWARE MAINTENANCE AND DEVELOPMENT ON -CALL SERVICES <br />RFP NO.:18-002 <br />Introduction and BackPround: <br />The City of Santa Ana is located in the Comity of Orange in Southern California. The City <br />encompasses 27.5 square miles and a population of over 340,000 people. <br />The City of Santa Ana Public Works Agency is seeking qualified consultants to perform <br />software maintenance and development services on an on -call basis for the City's various custom <br />database software applications. The City will select up to two firms to provide these services. <br />The City of Santa Ana Public Works Agency operates various recordkeeping software database <br />applications for tracking a wide range of information. The data is organized and analyzed using <br />standard database applications such as Microsoft SQL, Access or Excel. The data includes <br />timesheet records, Capital Improvement Program web based application, request for service, <br />department traffic orders, permit parking, speed surveys, collision reports, and various other <br />public works related data. These database applications require routine maintenance, <br />enhancements, or redesign to streamline functionality and improve user experience. <br />Description of Work: <br />The consultant shall perform software programming services for the database applications in a. <br />Microsoft Windows OS environment. The selected consultant must have strong knowledge of <br />Microsoft Database software (Access and SQL Server). The Consultant's services shall include, <br />but not be limited to, the following: <br />Routine Application Maintenance <br />Support in the correction of application errors where such errors prevent the operation of <br />the application or have a significant impact on the application's use as determined by the <br />City. <br />- Provide routine application updates to support new operating systems and new versions <br />of Microsoft Office and other related products. <br />Consultant shall be available from 7:00 a.m. to 5:00 p.m., Monday through Friday and <br />respond to City request within one business day, <br />City of Santa Ana RFP 18-002 m- <br />Page Al-1 <br />