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INTERNAL SERVICE FUNDS INFORMATION TECHNOLOGY PROGRAM Technology Plan 109 Statement of Purpose To implement the recommendations ofthe City Information Systems Strategic Plan. The Plan is intended to help the City achieve its objectives by implementing modern information systems throughout the City at the least cost to the community. This program provides a road map for information technology consisting of projects on computing and connectivity infrastructure, citywide support systems, applications, data management, and data sharing. The benefits from this investment will include improved information access to support operations and make service delivery more cost-effective. ;.Accomplishments In FY 2017-2018 * Upgraded City computers Microsoft Office software to Office 2016 version * Implemented IT Service Management system to report, track, and manage incidents, service requests, and other IT items * Implemented an automated Public Records Request process with an online form and workflow * Expanded interactive Voice Response (IVR) system to call Utility customers with past due balance to avoid water shutoffs * Developed payment interface for new Recreation Management System for Parks, Recreation, and Community Service * Began upgrading older Microsoft SQL Server databases to SQL Server 2016 * Upgraded Bank Positive Pay system to reduce risk of check fraud * Integrated new parking citation system with the City cashiering and payment collection system * Enhanced land Management system features ' Began redesigning the City's website and implementation of a website Content Management System * Degan implementation ofan Agenda Management system to automate the City Courn l meeting agenda development process_ * Began development of Dog License system replacement * Began upgrade of the Payroll / Human Resources system to a new version * Supported the implementation of new benefits enrollment and HR onboarding systems and processes * Began Implementation of an Asset Management system for Public Works infrastructure assets * Expanded use of Geographic Information System (GIS) to additional spatial -related data and applications ' Began implementation of a Voice Over f (VOIP) phone system to replace the Citys legacy phone system ' Implemented fiber-optic connectivity between City Hall and PD increasing bandwidth and network performance ' Applied E -Rate discount program providing significant network equipment and operating cost savings * Began development of a fiber optic master plan and small cell strategy * Supported the implementation of a new PD Records Management System (RMS) * Implemented new cybersmurity network appliance and tools * Established public Wi-Fi Internetaccess for Roosevelt Community Center * Established network connectivity for new Work Center location * Upgraded, replaced, and maintained City computer servers, storage, power, and network equipment '.2r.. Action Plan for FY 2018-2019 * Complete the City website redesign and implementation of the website Content Management System ' Upgrade the Payroll / Human Resources system and implement public -facing employee portal * Implement an Enterprise Budgeting System * Implement an employee time reporting system * Complete implementation of new Dog License system replacement * Expand Open Data imitative and make more City datasets available to the public * Expand Public Records Request process to provide records electronically * Implement Interactive Voice Response (NR) system for Dog License to allow customers to pay license by telephone * Implement a mobile app for Municipal Utility Services (MUS) customers to access and pay their account via a smartphone * battlement False Alarm system ' Upgrade and enhance Enterprise Content Management System ' Upgrade Financial and Business Intelligence (Reporting) systems ' Continue upgrading older Microsoft SQL Server databases to SQL Server 2016 * Continue implementing Voice Over IP (VOID) phone system to replace the City legacy phone system * Upgrade Microsoft Exchange Email Server version ' Complete development of fiber optic master plan and small cell strategy * Support implementation of an Asset Management system for Public Works infrastructure assets * Refine IT service management processes including performance, governance, pmject management, and policy updates PERFORMANCE MEASURESActual Actual Actual Projected FY 15-16 FY 18-17 FV 17-18 FY 18-08 Service Level Number of City email users supported 2,000 21000 1,810 1,850 Number of PCs (desktops and laptops) 11900 11900 2,069 2,080 Number of mobile devices / users 700/290 780/325 810/477 850/500 Number of City staff with Internet connections 1,254 1,325 1,576 1,600 new measure to reflect increasing use of mobile technology 3-21