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Bentley SELECT SELECT CSP Exhibit A Dated as of February 1, 1998 I. Covered Products:Use of AMVARs. 3. Plad'orm Exchanges.Upgrades and Updates. IOL Bentley shall provide SELECT CSI'serekes to Subscriber(or all kinky Products licensed by Subscriber.Subscriber shall complete and submit to Bentley the 3:01. Stlasaiber shall have the right to exchange.at no additional charge(other than SELECT CSI'coverage form from the SELECT l'ricelxak.Subscriber represents and shipping and handling,if applicable).a license for a Pnduct(other than a TIAs warrants that such form sets l'oNut complete list of all of its Kenley Products as of the Product)meed by SELECT CSI'on one plaiitmi for an equivalent license for effective date of this Agreement and the locations where such Products are used.Any such Product on ander platform(a'Platform Exchange"). additional Bentley Produce licensed by Subscriber during the Leon of this Agreement shall he added automatically In Subscriber's SELECT CSI'coverage hereunder and the 3.02. In Order for Subscriber to be eligible to receive Platform Exchanges.Upgrades additional SELECT CSP Pees will Ise included in Subscriber's periodic invoices far or Updates.Beeley may require that Subscriber first return the Product for SELECT CSP component thereof.such as hardware lock or CD-ROSO subject to the Platform Exchange.Upgrade or Update to the servicing,\IVAli or directly In Bentley. 1.02. This Exhibit A may lie amended front time to time;however,the Ions of this Exhibit in effect upon expiration of the initial term of Subscribers SELECT CSI'or any renewal 303. If Subscriber receives a Platform Exchange then Subscriber mast immediately term shall be applicable for the entire renewal term.A revision of this Exhibit shall not crass using the original Product subject to such Plefoon Exchange.If Sub- ,take area until 30 day's after it is delivered to the Subscriber. scriber receives as Upgrade and uses such Upgrade then Subscriber muss immediately cease using the original Product subject to suds Upgrade. I.03. Bentley nay provide SELECT CSP seniors to Subscriber either directly or.at Its discre- tion,through authorized M\;Alis,Subscriber acknowledges that M\'ANs are independent i. SELECT CSP FEES contractors of Bentley.and that there is no agency.partnership or emplovenintployee relationship luuat.n Bentley'and its NIVAR.s. a01, Applicable Fee, ILs. Bentley shall have no obligation to provide a response or other service hereunder if . a. Subscriber shall pay to Bentley the applicable SELECT CSI'Suppe Tee for Subscriber's technical inquin'is caused by:pal incorporation or aachment of a(ea- each Product license set furls in the SELECT CSI'coversge form referred to in tare.program or device to a Product nal approved or supplial by Bender On any Paragraph 1.01 of this Exhibit A above and each additional Product licensed nonconformance aused by accident,teanguar:don,neglect misuse,alteration.nxdifi- during the temp hereof.The SELECT CSP Support Fee is based on the total cation.or enhancement of a Product:lel failure In provide a suitable installation number of Podncts,the applicable price for each Product set forth in tile environment;Id I use of the Product other than as learned in its Document Setor • SELECT Prin hack as of the Effective Date at:tic additional Products purchased lel failure to incorporate any Update previously retcased by Bentley.Bentley shall during the tern hereof.as of the date of such license and,the tenth of the h- oller SELECT CSP for a given revision of a Produce,for at least twelve months,or until nal subscription selected by Subscriber on the SELECT CSP coverage form from list Upgrades have been prepared by Bentley.whichever occurs first. die SELECT I'ricelxxtk. 2. SELECT CSI'Services.SELECT CSP consists of the following services: h. Calculation and payment of the SELECT CSP Support Fee for each Product shall be based on the load price and local currency of the Subscriber's Site 2.01. Periodic distribution to Subscriber of Upgrades.Updates.the SELECT Sieeamsa CD for each Pndun. ;ted the SELECT Product Lihraay CI).as and when published by Bentley.Bentley shall furnish In Subscriber one paper copy of the Document Set for each Product used at a c. Bentley shall initially invoice 9abunler for one(I)year of SELECT C51'Sup- Site(regardless of the number of licenses for such Product at the Site and excluding port Fees for all Pnduct licenses set forth in the SELECT CSP coverage loon TERM Products). referred to In Paragraph 1.01 of this Exhibit A. Bentley shall thereafter invoice Subscriber for SELECT CSI'Support Fees on a quarterly basis to reflect Product 2. 02. MR Training to Subarilhrt licenses which Subscriber has purchased after the Effective Date;and/or are no longer in prepaid status.Quarterly invoices will be issued as of the first day of 2.03. TechnicalSupport sen'ices 10 Subscriber.which includes telephone,facsimile demonic each calendar quarter(e.g.January I,April 1.baby I,Oaolaer U.Quarterly mail and Internet basal.ntpptnt to assist Subscribers regarding the use of Bentley Prodi invoices reflecting neve Product licenses will include a prorated amount reflecting tins and reasonable ehons«;respond to technical inquiries within four hours during mreage of the Product under SELECT CSI'during the preceding calendar quarter • regular business boon.All TechnicalSupptn serviced(other than facsimile)will be plus the full amount for the resent calendar quarter.Bentley may modify this available seven days a week.24 hours per day.provided that after normal business invoicing maim at tiny time. Nuts at a Subscriber's regional suppon ligation.Subscriber may he required to contact :mother penalty support center. d. Certain non.US.Sites may be subject 10 an additional membership fee where such a fee is applicable generally to Bentley SELECT subscribes located in the 2.04. Periodic distribution la Subscriber of newsletters made available by Bentleypemaining to ane country as such Site Technical Support and troubleshooting suggestions. 4.02. Changes to Fees.The fees listed in the SELECT Ihicelxxtk in effect as of the Effective 2.05. If Subscriber experiences a prdunion stopping anomaly,Bentley will use good faith Dam.of with respect to additional Products licensed,as of the date of such purchase, efforts to create an appropriate solution and deliver it on a priority build CD MAT remain in effect for Subscriber until the next change In the Effective Date hereunder(renewal date),al which time die fees shall be changed to(hose listed in 2.06. Access to SELECT Online as described in Exhibit L the SELECT Pricelxmk as of such Effective Date,provided that no changes shall be effenive unless Subscriber receives notice of such changes(including,without limita- tion.by delivery of a revised SELECT Pricehmk)at least thdny(301 days prior to such new Effective Date. +03. Reinstatement Following Termination.Following a termination of SELECT CSP, SttlnTier Mary reinsure suds services only if Bentley consents to.such reinsatement and Subscriber pays to Bentley.in advance,all fees that would have armed and been p.aaisle,excluding discounts.for the period between the date of termination and the dam of reinstatement.