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• Break/Fix: Troubleshoot, repair, and/or replace cabling and applicable hardware related issues. • Moves, Adds, Changes (MAC): Install or relocate cabling and/or hardware. • Smart Hands: Act as intelligent eyes, ears, and hands onsite, under the direction of a higher level engineer or help desk to perform a given technicaltask, • Warranty: Wachter will perform service at no cost on items under warranty from a project installation performed by Wachter. • Preventative Maintenance: Wachter can perform preventative maintenance on certain devices and areas. o For details on preventative maintenance and to receive pricing for a PM program, contact Ryon Kodoi. Equipment that Wachter will perform troubleshooting and replacement services on, include: • Any low voltage cabling, i.e. CatSe, Cat6, Fiber, Coaxial cable, speaker cabling, etc. • Phone system and phones • Network equipment such as switches and routers • Wireless access points • Desktop clients • Printers • Physical Security systems including video surveillance and access control • Burglar/Intrusion alarm systems • Fire alarm systems Responsibilities According to this agreement, the following responsibilities will be followed: • Furnish -Shall indicate who is responsible for furnishing the equipment. o Quote - Shall indicate that Wachter can quote the equipment for the listed technology, but CEC may purchase through another source if desired. o Manufacturers of exisfing equipment could not be discovered prior to this proposal; Wachter will quote products we can provide that are equivalent to the existing equipment to bereplaced. • Install -Shall indicate who is responsible for installation of the equipment. • Cabling - Shall indicate who is responsible to service and provide cabling. • 'N/A' Shall be used for items not included as part offhis agreement; but may be included in amendments if requested. o It should be noted that rates for the other technologies may be different