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City of Santa Ana <br />Quality Of Life Team <br />Community Concerns_ <br />C <br />Over the last several years the City of Santa Ana has receivedan.increased number of quality of life -related <br />complaints.The majority of these concerns relate to municipal code.iriolations, property storage and <br />improper uses of public and. private property.The Gty has utilizedvarriious glechanisms to address these <br />concerns. <br />Our New Team: <br />To increase efficiencies and enhancecustomer service, a multidisciplinary team consisting ofvarious City of <br />Santa Ana, departments and non -government groups hav—ejoined'together to create the Quality. Of Life Team <br />(Q.O.LT.)..The 30-day pilot Quality Of Life Team was`formed in late January of 2018to address theconcerns. <br />The formation of the'Q.O.L.T. has both increased efficiency in addressing quality, ofrife ,issues and improved <br />is s <br />responsetimes_ <br />Who We Are• <br />Thismulti-disciplinaryteam is comprised of City staff from the,following City departments: Santa Ana Police <br />Department, Parks and Recreation, Public•Works, Community Development, Community Preservation, City <br />Attorney, City Manager, and a representative from the County of Orange btental Health. The process of <br />bringing all stakeholders together in the field is modeled on best practices utilized by several cities <br />throughout the Country -During the first week of the program, the team was trained by the City Attorney and <br />Police, Department.They responded to locations identified by the City Council and community,The team will <br />respond to concerns of city residents and businesses regarding health and safety issues throughout the City. <br />Obiectives <br />Increase efficiency in addressing quality of life issues through partnerships <br />Increase response time! n which certain quality of life issues are addressed <br />Evaluate outreach efforts <br />From January 2018 to June 2018 (week 23), OUT has successfully: <br />• Contacted <br />•Responded to <br />• Addressed <br />How to Reach Us: <br />1141 individuals <br />735loations <br />797 Encampments <br />Ifyou area resident or business owner wishing to report a concern about homelessness such as abandoned property on City <br />fight -of -way, you may download the free MySantaAna application with an !Phone or Android and report service requests <br />under Abandoned Property/Illegal Dumping.You may also contact Public4Vorks Dispatch by calling (714) &17-3380. <br />For additional information please visit Santa Ana's Addressing Homelessness <br />websiteat <br />