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Program Manager- Emergency Shelter Program and Services <br />Job Description <br />Introduction: This Program Manager is responsible for coordinating program services for the Emergency <br />Shelter Program. This position requires dependability, responsibility, organizational skills; and strong <br />written and verbal communication skills. Primary responsibilities include program management, <br />program development, and outreach and community relations and reports to the O.C. Program Director <br />of Emergency Shelter Program, Services, and Outreach Programs. This position Includes supervising <br />support staff and requires a flexible schedule (weekend, morning, evening and holiday shifts). This <br />position may require the transportation of supplies. Fluency in Spanish is a significant value. <br />Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term <br />homeless, low income, and diverse populations and have a working knowledge of mental health and <br />addictions issues. Possess a high level of tolerance and understanding for individuals who present for <br />services with urgent multiple case management and health needs. Abilityto perform crisis intervention <br />as needed; clearly communicate information and instructions verbally and in written form; maintain a <br />positive, professional and safe environment while on duty; and establish and maintain effective working <br />relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. <br />Emergency Shelter Program <br />Goal: Ensure that the Shelter runs smoothly and that we maintain accurate data and strong <br />communication with community partners. <br />• Oversee Client Services <br />• Coordinate calendar and services provided by partner agencles <br />• Support all aspects of operations including direct client services when necessary <br />• Oversee the collection and distribution of donations <br />• Assist with monitoring facility security and maintenance <br />• Ensure enforcement of our good neighbor policies <br />• Assist with securing necessary resources <br />• Oversee collection, input and distribution of intakes / summary sheets / reports <br />• Provide support with community resources and referrals <br />• Develop new partnerships with other agencies in order to enhance our current services <br />• Manage program budget <br />• Facilitate Shelter and Partnership Meetings. <br />1s <br />25C-27 <br />