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EXHIBIT "I" Preventive 12 12 6 12 12 12 4 4 2 Maintenance Demand Calls in excess of the maximum may be billed at Vendor's then current rates. Additionally, if Vendor, in its sole discretion, determines that the number of "unlimited" calls becomes unreasonable, Vendor reserves the right to charge for excessive Demand Calls after providing written notice to Customer. 2.4 Field Service Reports. Vendor shall furnish a summary of the Maintenance Service provided to the Customer upon completion of each Maintenance Service call ("Field Service Report"). The Field Service Report shall contain the following information: (1) date and time of arrival; (2) specific identification of Equipment serviced; (3) time of Maintenance Service; (4) description of the malfunction (if any); and (5) list of parts replaced. 2.5 Response Times. For Eagle, System 150, IEM, MPS 30/40, Mail Matrix, and MPE 5.0/7.5 Equipment (collectively "Capital Equipment"), Vendor shall exert all reasonable efforts to respond to Demand Calls within two (2) hours after such call is received by Vendor, during the designated "Coverage Hours' (as defined in Paragraph 3.3 below). For all other Equipment, Vendor shall exert all reasonable efforts to respond to Demand Call requests within four (4) hours after such call is received by Vendor, during the designated Coverage Hours. 2.6 On -Site Coverage. For a Site with Eagle or System 150 and IEM Equipment, Maintenance Service may be provided on an "On -Site' basis, defined as Maintenance Service provided by a service technician physically located at, and solely dedicated to, the Site. On -Site coverage availability will be determined at the sole discretion of Vendor, and shall be subject to Vendor's then current rates. 2.7 Parts. Only new standard parts or parts of equal quality shall be used in providing Maintenance Service. Title to all replacement parts provided during the course of providing Maintenance Service pursuant to this Agreement will pass to Customer upon installation. 3.1 Standard Maintenance Charge. Vendor's standard maintenance charge provides for Maintenance Service to Equipment covered during any mutually agreed upon Coverage Hours, subject to the terms and conditions set forth in Paragraph 4 below ("Standard Maintenance Charge"). 3.2 Equipment Usage Charge. Actual Equipment usage shall be measured by Vendor every three (3) months or thirteen (13) weeks ("Quarterly Basis"). Any particular piece of Equipment which processes envelopes in excess of the volumes specified below shall be subject to an additional charge ("Additional Usage Charge"). Additional Usage Charges shall be calculated on half -shift increments; and shall be invoiced based upon 25% of Vendor's Standard Maintenance Charge. To the extent that the number of envelopes processed by a particular piece of Equipment exceeds the numbers set forth below on a Quarterly Basis, an Additional Usage Charge shall apply: Eauipment Envelopes Eagle per quarter 6,500,000 System 150 4,550,000 IEM 4,550,000 MPS 30 11,375,000 MPS 40 16,380,000 MPE 5.0 1,820,000 MPE 7.5 2,275,000 AS180/DS1225/DS2200 N/A* AS3600/AS3690/AS7200/Falcon N/A* Models 50/51/60/72 N/A* Mail Matrix N/A* LQ Sorts N/A* Omation Equipment N/A* OPEX MASTER MAINTENANCE AGREEMENT Page 2