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Hours of Operation <br />The Interim Emergency Shelter Program is open 24 hours, 365 days per year. These hours of operation <br />will be in effect seven days per week, every week regardless of holidays or weather. <br />5:00 AM Early Wake Up Call <br />5:00 AM-8:00 AM Breakfast served <br />6:00 AM First shuttle for morning drop-offs <br />7:00 AM Second Wake Up Call <br />8:00 AM-10:00 PM Commons Area Open <br />10:00 AM Second (final) shuttle for morning drop-offs <br />11:00 AM-1:00 PM Lunch served <br />3:00 PM-4:00 PM Snack served <br />4:00 PM First shuttle for evening pick- ups <br />6:00 PM-9:00 PM Dinner served <br />7:00 PM Second shuttle for evening pick- ups <br />10:00 PM Lights Out in Sleeping Area <br />Admission Criteria <br />All shelter clients must be literally homeless in the City of Santa Ana which will follow the <br />acknowledgement of local preferences as attached. Clients will be admitted through the reservation <br />system. A prospective client must be willing to participate in creating and working a housing plan, <br />follow shelter expectations and maintain appropriate behavior with consideration for other clients of <br />the shelter. All clients must review and sign a copy of the "Shelter Expectation" document prior to entry. <br />Intake staff will assist any clients who may have difficulty understanding or reviewing these <br />expectations. <br />A form of official identification is required to verify identity; however, a client will not be denied access <br />to shelter services without one. Employment and Housing Navigators will assist clients in obtaining a <br />California ID, providing each client with a no -cost ID voucher. <br />Additionally, all Shelter Program clients will receive a shelter -specific identification card upon entering <br />the shelter that will be used for readmission during the duration of their stay. Shelter ID components <br />include a photograph, fingerprints, name and other identifying information. <br />