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Mercy House Orange County Program Director of Emergency Shelter Programs, Services and Outreach Job Description Introduction: O.C. Program Director of Emergency Shelter Programs, Services, and Outreach is responsible for the performance of all Emergency Shelter Program, Services and Outreach Activities in Orange County. Primary responsibilities include program management, program development, and community relations. This includes supervising the Emergency Shelter Program Manager. This position requires a flexible schedule especially during the winter months (weekend, morning, evening and holiday shifts). This position may at times require transportation of supplies to shelter locations. The O.C. Program Directors report directly to the Associate Director. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addiction issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. Program Management and Development Goal: Oversee the development and implementation of all program services for our Emergency Shelter Program to ensure quality delivery of services. • Maintain performance of existing shelter services • Oversee the scheduling and coordination of all Shelter Sites • Ensure strong communication between Staff and Partner agencies • Oversee coordination of shelter activities and distribution of services • Provide monthly reports to the Associate Director • Develop new partnerships with other agencies in orderto enhance our current services • Oversee implementation of new services • Implement new services • Manage Budget • Oversee Purchases, Vendor Bids and MOU's Staff Management Goal: Manage Identified Staff facilitating optimal performance. • Manage and supervise Shelter and Services Program Managers • Assist in various aspects of staff's duties • Provide support and guidance when necessary • Provide support for crisis/conflict intervention • Coordinate trainings and orientations when needed • Conduct Meetings monthly • Meet with identified staff individually when necessary • Review and evaluate performances • Conduct midyear and annual review Outreach Services Goal: Provide leadership in critical support in the development and implementation of Outreach Services 13