MERCY HOUSE LIVING CENTERS (THE LINK)

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Employment and Housing Navigator Job Description Introduction: The Employment and Housing Navigator provides assistance to individuals that are literally homeless. This assistance includes an individualized assessment of needs, followed by provision of targeted services focused on returning individuals to permanent housing as quickly as possible. The Navigator will conduct an assessment, determine eligibility, enter assessment into Central Entry System for prioritization and linkage to housing provider, help client obtain documents required for housing placement, provide individuals with employment guidance and community resources. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addiction issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. Supportive Services • Provide assessment for client within seven days of entering shelter. • Determine eligibility and enter assessment into Central Entry System for prioritization and linkage to housing provider • Assist client with obtaining documents required for housing placement • While client is at the shelter provide employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their stabilization goals • While client is at the shelter provide strengths based case management and service coordination designed to assist clients in obtaining and maintaining stable housing • Conduct crisis and risk assessments in consultation with supervisor and case management team • Provide crisis intervention services focused on enhancing the client's' ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care • Provide warm hand off to selected housing provider ensuring a smooth transition from the shelter into housing. Documentation • Maintain documentation standards asset forth by the program contract and program policies • Complete progress notes on every meeting with client • Input accurate and complete data into HMIS and update snapshots to reflect client progress • Maintain confidential hard copy case files with all relevant documentation in the appropriate section 19