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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />OCTOBER 16, 2018 <br />TITLE: <br />AUTHORIZE RENEWAL AGREEMENT WITH <br />INVOICE CLOUD FOR MERCHANT PROCESSING, <br />ENHANCED ELECTRONIC BILLING AND <br />PAYMENT PRESENTATION, AND OPTIONAL <br />ASSOCIATED KIOSK PAYMENT ACCEPTANCE <br />SERVICES <br />(STRATEGIC PLAN NO. 7,5F) <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />-:• q <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1s' Reading <br />❑ Ordinance on 2ntl Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute a Renewal Agreement with Invoice <br />Cloud, Inc. for merchant processing and enhanced electronic billing and payment presentation <br />(EBPP) services for four years to include the current fiscal year ending June 30, 2019 and covering <br />the period through the 2021-22 fiscal year ending June 30, 2022 for a total amount of $910,000 <br />subject to non -substantive changes approved by the City Manager and City Attorney. Annual <br />compensation for merchant processing enhanced EBPP services to be set at $190,000 based on <br />anticipated transaction volume, with a $50,000 merchant processing contingency applicable over <br />the four (4) year term of the renewal agreement to cover excess actual transaction volume. <br />Renewal Agreement to also include an additional optional contingency for associated kiosk <br />payment acceptance services in an amount not to exceed $100,000. <br />DISCUSSION <br />The Finance & Management Services Agency Treasury and Customer Service Division (Treasury) <br />is responsible for the billing and payment processing of numerous City programs including: <br />Municipal Utility Services (MUS), Paramedic Subscription, Dog License, Business License Tax, <br />Proactive Residential Enforcement Program (PREP), and the CivicRec Recreation Management <br />System. <br />Since 2015, Invoice Cloud has successfully integrated with various City programs designed to <br />improve customer service by providing efficient and cost-effective enhancements in the manner <br />which residents and stakeholders are able to pay for City services. Invoice Cloud provides both <br />residents and stakeholders the ability to process real-time online payments and establish <br />reoccurring payments for the following revenue accounts: MUS, Business License Tax accounts, <br />and certain Park & Recreation services. In addition, invoice Cloud has also facilitated the payment <br />25C-1 <br />