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c. Reporting of Claims Activity (i) Provide a monthly statistical report to the City for each line of coverage which shows all claims having activity, including claimant name, nature/type/cause of injury/loss, date of loss, status, loss/expense paid and reserved amounts, with monthly and year-to-date totals. A guide to any and all abbreviations used in any of the reports shall be provided to the City and BICER Reports shall include all claims meeting the City's reporting criteria. (ii) In addition to the monthly statistical report, the Administrator will provide to the City a monthly payment register showing all payments issued, payee, voucher number, voucher date, and claimant name, if applicable, (iii) Upon the request of the City, the Administrator shall also provide special reports on claims, in detail or summary, sorted or queried by any, or any combination, of the fields at no additional cost. All reports shall be provided in a Microsoft Excel format or any other format as requested by the City. (iv) The Administrator shall also provide reports to the City, as may be requested from time to time; which accurately identify the _types of r_.l aims that have been presP.nted so that the City can identify areas where corrective measures may be adopted to prevent future claims of that nature. 3. Administrator's Obligations. The Administrator shall complete the Services as follows: a. The Administrator represents that it employs, or will employ, at its own expense, all personnel required for the satisfactory performance of the Services. b. The Administrator represents that the Services will be performed by the Administrator or personnel under its direct supervision, and that all personnel engaged in such work shall be fully qualified and shall be authorized and permitted under applicable state and local laws to perform such Services. c. Administrator shall assign an account manager to ensure the duties under this Agreement are performed in a timely and professional manner. Said representative shall not be replaced by the Administrator without prior written notice to the City, nor without written approval fiom the City, Any additional personnel used to perform the Services shall be limited to those initially identified by the Administrator, unless approved in writing by the City. d. Administrator shall ensure that other personnel, such as management, clerical, accounting, and data processing, which may be required to satisfactorily provide the services required by this Agreement, shall be provided by the Administrator within the agreed fee for Services contained in this Agreement. It is understood that the personnel referred to in this entire Section 3 need not be dedicated to the exclusive use of the City. e. Administrator shall furnish, at its own expense, all materials, equipment, and personnel necessary to carry out the terms of this Agreement. Administrator shall not use City premises, property (including equipment, instruments, or supplies) or personnel for any purpose other than in the performance of its obligations under this Agreement. Page 4 of 13