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Homeless Services Quarterly Report for July - September 2018 November 20, 2018 Page 2 • Santa Ana successful submission of Homeless Emergency Aid Program Application for State funding (submission for Large City Grant and Continiuum of Care Grant) • Santa Ana and County of Orange transition the Courtyard Emergency Shelter to a new location and expand homeless shelter beds for Santa Ana • Santa Ana featured panelist for the Community Safety Forum hosted by Urban Peace Institute • Passage of AB448, creation of the first-ever Orange County Housing Finance Trust, that creates regional joint powers bringing together County and 34 cities to develop permanent supportive housing • Addressing Downtown Homelessness Safety and Security In addition, the report concludes with ongoing timeline that highlights the successes and accomplishments in the area of homeless services by City staff and community partners. The City's new Homeless Services Manager, Hafsa Kaka, joined the City in February 2018 to enhance the coordination of the City's efforts to address homeless services and has identified four guiding principles as the foundation in delivery of homeless services: • Goal of bringing best practices of homeless service delivery to the City of Santa Ana, such as Housing First and Harm Reduction. • Strengthened collaboration with County and Cities in coordination of homeless services and programs. • Increased assistance to individuals experiencing homelessness and addressing areas of housing, employment, mental health, and other basic needs. • Coordinated services with law enforcement, affordable housing, homeless outreach, housing navigation and case management. Law Enforcement The Santa Ana Police Department (SAPD) has been instrumental in addressing homelessness. The SAPD tracks the calls for service received on an on-going basis. In 2017, SAPD received a total of 8,554 calls for service related to transient disturbances, trespassing, drunk in public, battery and Santa Ana Municipal Code Violations. With the recent removal of individuals experiencing homelessness in the Civic Center Plaza, the SAPD has continued to dedicate two teams to provide the ongoing outreach. • Two Homeless Evaluation Assessment Response Team (HEART) officers, two Orange County Health Care Agency outreach workers and the SAPD Civic Center Patrol Team, continue to address homeless related issues. Specific outreach has been conducted at Birch Park, Angeles Park, Sasser Park and the Old Orange County Courthouse. • The Quality of Life Team (QOLT) was formed in January 2018 to address concerns and requests related to municipal code violations, property storage and improper use of public/private property. This multidisciplinary team is comprised of staff from the 19G-2