20A - AA- HOMELESS SRVS GRANT - Laserfiche WebLink

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EXHIBIT 2 Hours of Operation The Interim Emergency Shelter Program is open 24 hours, 365 days per year. These hours of operation will be in effect seven days per week, every week regardless of holidays or weather. 5:00 AM Early Wake Up Call 5:00 AM -8:00 AM Breakfast served 6:00 AM First shuttle for morning drop-offs 7:00 AM Second Wake Up Call 8:00 AM -10:00 PM Commons Area Open 10:00 AM Second (final) shuttle for morning drop-offs 11:00 AM -1:00 PM Lunch served 3:00 PM -4:00 PM Snack served 4:00 PM First shuttle for evening pick- ups 6:00 PM -9:00 PM Dinnerserved 7:00 PM Second shuttle for evening pick- ups 10:00 PM Lights Out in Sleeping Area Admission Criteria All shelter clients must be literally homeless in the City of Santa Ana which will follow the acknowledgement of local preferences as attached. Clients will be admitted through the reservation system. A prospective client must be willing to participate in creating and working a housing plan, follow shelter expectations and maintain appropriate behavior with consideration for other clients of the shelter. All clients must review and sign a copy of the "Shelter Expectation" document prior to entry. Intake staff will assist any clients who may have difficulty understanding or reviewing these expectations. A form of official Identification Is required to verify identity; however, a client will not be denied access to shelter services without one. Employment and Housing Navigators will assist clients in obtaining a California ID, providing each client with a no -cost ID voucher. Additionally, all Shelter Program clients will receive a shelter -specific identification card upon entering the shelter that will be used for readmission during the duration of their stay. Shelter ID components include a photograph, fingerprints, name and other identifying information. 20A-38