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EXHIBIT 2 Program Manager - Emergency Shelter Program and Services Job Description Introduction: This Program Manager is responsible for coordinating program services for the Emergency Shelter Program. This position requires dependability, responsibility, organizational skills; and strong written and verbal communication skills. Primary responsibilities include program management, program development, and outreach and community relations and reports to the O.C. Program Director of Emergency Shelter Program, Services, and Outreach Programs. This position includes supervising support staff and requires a flexible schedule (weekend, morning, evening and holiday shifts). This position may require the transportation of supplies. Fluency in Spanish is a significant value. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Abilityto perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty, and establish and maintain effective working relationships with others. Valid CAdriver's license, proof of insurance and reliable vehicle Is required. Emergency Shelter Program Goal: Ensure that the Shelter runs smoothly and that we maintain accurate data and strong communication with community partners. • Oversee Client Services • Coordinate calendar and services provided by partner agencles • Support all aspects of operations including direct client services when necessary • Oversee the collection and distribution of donations • Assist with monitoring facility security and maintenance • Ensure enforcement of our good neighbor policies • Assist with securing necessary resources • Oversee collection, input and distribution of intakes / summary sheets / reports • Provide support with community resources and referrals • Develop new partnerships with other agencies in order to enhance our current services • Manage program budget • Facilitate Shelter and Partnership Meetings. 15 20A-47