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• After all punch work Is complete, our Supervisor will provide a detailed hands -en Training Session for <br />the customer so that everyone understands how the system works, and how to modify settings on the <br />Sensor Controls. <br />• Our Supervisor wilt also leave behind copies of warranty and Installation instructions for each of the <br />different fixtures and sensors that have been Installed on the project. <br />D. Management of Utility Incentives <br />ERC Is a registered Trade Professional with each of California's Utility companies and has dedicated <br />personnel on staff to manage the various utility rebate and Incentive programs that are available throughout <br />the state. ERC. is familiar with such programs and the rules and requirements for each —this Is critical as <br />these program roles are constantly changing and can dramatically affect the rebate that is obtained (or lost) <br />for a given project. Our team will work closely with the utility company to review all product details, such as <br />verifying that all products comply with the appropriate.qualifying list (DLC, Energy Star, PAL, etc.) for the <br />rebate program In the area, We will also ensure the rebate paperwork is collected and tilled out properly and <br />that submittals are made in a timely manner. <br />In addition to the local rebate and incentive programs, ERC has a dedicated staff that Is available for On -Bill <br />Financing processing. This includes, but Is not limited to, completing the OBF applications and OBF <br />supplemental worksheets, having knowledge of customer eligibility, understanding loan limits and terms, <br />and most importantly — knowing how to navigate the utility company process for these OF loans. <br />ERC Is the recognized leader In California for knowledge of rebates, incentives, and OBF loans, This <br />knowledge is critical as it can lead to 'found money"for projects, where no rebate was thought to exist. <br />Equally important, the expertise is critical to ensuring that every customer receives the full rebate that is <br />available for alighting project being planned. <br />E. System Maintenance <br />We provide warranty service for every project we install, and our team is always ready to provide this <br />service should a client find that a fixture has failed, We typically provide 48-hour service for these warranty <br />issues. We can also provide a quote for a plan that features an extended warranty -for any customer that <br />... prefers to.never have to worry about lighting maintenance In..the future.. This approach allows the customer <br />to focus on the more pressing areas of their business, while we ensure their lights are always working, <br />Em -Roy REYnDFir cr. <br />2501-68 <br />