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SECTION 3 <br />Work Management <br />Work Management <br />311 System <br />PROJECT SCOPE <br />We propose to implement a Work Management System that will be <br />controlled from our web based Citizen Relationship Management (CRM), as <br />well as accessible from our Staff App available on iPhones, iPads, Android <br />devices. <br />The Work Management System will include the following features: <br />-CRM (Customer <br />Relationship Management) <br />-Staff App <br />-Custom Workflows <br />-Real-Time Updating <br />-Custom Analytics & Reports <br />-3rd Party Integration <br />optional citizen -facing features: <br />-Web plugins <br />-Facebook plugins <br />-Whole city mobile app <br />