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STATEMENT OF QUALIFICATIONS IMPLEMENTING STAFF After the City has reviewed and approved the task order proposal, we will set the contract up in our project management software as a new project and key team members will be notified. The next step is to wait until inspection and testing requests are received from the City. The City will communicate inspection and testing requests directly to our project manager and field director. The RMA Group team will review the request and decide which inspector or technician is best suited for the work and for the project, and whose personality will be most likely to fit in with other project team members. RMA Group employs more than 160 certified technicians and inspectors locally and more than 200 overall who hold licenses and certifications to perform inspection and materials testing. In the event that the City is even remotely unsatisfied with the performance or behavior of an RMA team member in the office, field, or laboratory, that team member will be immediately removed from further work on City projects and we will have a discussion with the City on who will be best suited to replace the individual and how we can identify the specific problem and implement practices to avoid similar problems in the future. With the large size of our staff, there will be no delay in finding replacements for any personnel who are removed from City projects. The individual, or multiple individuals if necessary, assigned to the projects will be entered by our dispatching team into the field schedule of our Laboratory Information Management System (LIMS) software. The software will automatically send a pre -formatted daily inspection report to the email address of the scheduled personnel, who are also notified by phone call of their reporting instructions. Typically, the personnel will also communicate with the project manager to review project -specific requirements and expectations. RMA Group constantly invests in educating our inspectors and technicians to be fully certified in many of the different phases of construction. This provides a continuity of personnel during all phases of construction that enables them to have a broadened range of project understanding. Our special inspection services include, but not limited to, the following. • Reinforced Concrete • Post Tensioned Concrete • Structural Masonry • Wood and Timber Construction .M RMA Group EveryProjeit Matters l www.rmocomponies.com • Seismic Retrofit Inspections • Soil Compaction • Asphaltic Concrete • Shotcrete • Structural Steel, Welding Inspection & Testing • Materials Testing • Shop Fabrication QC Audits (Source) • Fireproofing & Coatings • High Strength Bolting • Roofing Inspection • Torque & Pull Testing • Floor Flatness Testing • Floor Level Survey • Glu-Laminated Inspections • Shear Wall Nailing & Bolting Inspections Services shall be performed as requested by the City and shall conform to the contract documents, The City of Santa Ana Municipal Code (SAMC), professional Standards established by the City, and or federal, state and local guidelines established in the project. DOCUMENT CONTROL In the eventthat personnel are scheduled forworkthat was not included in the original task order proposal, our proprietary software will send an automatic email notice to the project manager and key team members. This instant notification allows for rapid communication between RMA Group and the City to guarantee that any work outside the original scope will be agreed upon before it happens. It is a proactive approach to project management that allows us to discuss and resolve extra work or change order issues before they become a problem. RMA Group field personnel will arrive on site with their daily report, certifications, equipment and safety gear, and instructions from the project team. Field personnel work will vary drastically depending on the type of project and which elements are being inspected or tested, but they will always fill out their daily report after the work is complete and have it signed by an authorized representative on site. This allows any discrepancies in time worked or issues encountered on site to be resolved on the project site, CITY OF SANTA ANA I PUBLIC WORKS GEOTECHNICAL ENGINEERING SERVICES I Page 21 JULY 12, 2018 1 18-1052-P