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DocuSign Envelope ID: 77490F52-CF58-4826-AB2C-2C89947BC063 CHASE UP Paymentech SUBMITTER MERCHANT PAYMENT PROCESSING INSTRUCTIONS AND GUIDELINES Paymentech, LLC ("Paymentech" or "we", "us" or `burr" and the like), for itself and on behalf of JP'Morgan Chase Bank, N.A. ("Member"), is very excited about the opportunity to join Invoice Cloud, Inc. in providing you with state-of-the-art payment processing services. When your Customers pay you through Invoice Cloud, hac., you may be the recipient of a Card. waded paymont. The organizations that operate these Card systems (such as Visa U.S.A„ Inc, and MasterCard International Incorporated; collectively, the "Payluent Brands") require. that you (i) enter into a direct contractual relationship with an entity that is a member of the Payment Brand and (ii) agree to comply with Payment Brand Rules as they pertain to applicable, Card Transaction you submit through Invoice Cloud, Inc- You are also required to ,till out an Application with Paymentech, The Application provides Paymentech with informa'tio'n rotative to your processing practices and expectations. By executing this document, you are fultil1ing the Payment Brand Rule of entering into a direct contractual relationship with a member, and you are agreeing to comply with Payment Brand Rules as they pertain to Transactions you submit for processing through the Invoice Claud, Inc. service. We understand and acknowledge that you have contracted with Invoice Cloud, Inc. to obtain Card processing services on .your behalf and that Invoice Cloud, Inc, may have agreed to be responsible for your obligations to us for such Transactions and as set Forth is these guidelines. The following information is designed to inform said assist you as we begin our relationship, 1. Your Aecenrariceof'Cgrrls • You agree to comply with all Payment Brand Rules, as may be applicable to you and In effect from time to time. You understand that we may be required to modify these Instructions and guidelines in order to comply with requirements imposed by the Payment Brands, • In offering payment Options to your customers, you may elect any one of the following options. These acceptance options above apply only to domestic transactions; (1) Accept rill types of Visa and MasterCard cards, including consumer credit and debit/uheck cards, and commercial credit and debit/check cards; (2) Accept on(j, Visa and MasterCard credit cards and commercial cards (If you select this option, you must accept all consumer credit cards (but not consurner debit/check cards) and all commercial card products, including business debit/check cards); or (3) Accept ora4y Visa and MasterCard consumer debit/check cards (If you select 'dais option, you must accept all consumer debit/chock card products (bun not business dcbit/eheck cards) and refuse to accept any kind of credit cards), • If you choose to limit the types of Visa and MasterCard cards you accept, you must display appropriate signage to indicate acceptance of the limited acceptance category you have. selected (that is, accept only debit/check card products or only credit and conunercial products). • For recurring transactions, you must obtain a written request or similar authe'nt'ication 'front your Customer for tile goods and/or services to be charged to the Customer's Card, specifying the frequency of the recurring charge and the duration of time during which such charges may be made, 2, Se le eenl • Upon our receipt of your Transactions, we will process your Transactions to facilitate Lite funds 'transfer between the various Payment Brands, you and Invcice Cloud, Inc.. Unless otherwise agreed to by the parties, after we receive credit for such Transactions, we will provide provisional credit to one or more of the 'Bank Account(s) you designate herein under the "Funding Schedule" section. • You must not submit 'transactions for payment until the goods are delivered, shipped, or the services are performed. IF a Customer disputes being charged for raorchatidiso or services before receiving them, the result may be a Chargeback to you. 3. Chaueboclrs • You may receive a Chargeback for a number of reasons. 'The following are some of the most common reasons for Chargebacks, but in no way is this meant to be ata exhaustive list of all Chargeh ack reasons: (1) You do not issue a refund to a Customer upon rino return Ornon-del !very of goods or services; (2) An authorization/approval code was required and not obtained;