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($* LexisNexis• I Coplogic"Solutions Order No. 2 eCommerce Services This Order No. 2 ("Order") is entered into this 1st day of January, 2019 ("Order Effective Date") between City of Santa Ana ("Agency") and LexisNexis Coplogic Solutions Inc., on behalf of itself and its Affiliates ('Provider") and subject to the terms and conditions of the Law Enforcement Agreement effective January I, 2019 ("Agreement") between the Parties. 1. TERMS AND CONDITIONS. All of the terms and conditions contained in the Agreement shall remain in full force and effect and shall apply to the extent applicable to this Order except as expressly modified herein. To the extent that the terms and conditions of this Order are in conflict with the terms and conditions of the Agreement, or any other incorporated item, this Order shall control. Capitalized terms used herein but not defined shall have the same meaning as set forth in the Agreement. 2. DESCRIPTION OF SERVICES. Provider, as part of its business, has developed web based portal(s) to distribute Reports to Authorized Requestors and other authorized entities online. In exchange for the Services provided to Agency, Agency agrees that Provider shall have the sole and exclusive right to sell the Agency's crash reports online and to distribute data extracted from the Reports. Agency retains the rights to fulfill requests for a Reports made pursuant to state freedom of information laws. 3. SCOPE OF SERVICES. Provider agrees to provide the following Services to Agency subject to the provisions of this Order. Any change to the Services as set forth in this Order that occur after the Order Effective Date must be made by amendment to this Order, signed by both Parties. Provider will provide the following Services subject to Agency's technology capabilities, processes, and work -flow functionality: 3.1. Access to an online agency administration portal to view Reports, generate analytics, and obtain information related to Agency's Reports 3.2. Establish a communication protocol to electronically or manually transfer Reports in a timely manner from Agency to Provider, and 3.3. Provide Report retention and distribution services as set forth in in Section 3 of the Agreement 3.4. Other Services: Agency uses Crossroads Software Inc. ("Crossroads") and hereby authorizes Provider to receive Reports from Crossroads and to distribute such Reports in accordance with Section 3 of the Agreement. For any Reports for which Provider does not receive electronic data elements from Crossroads, Agency acknowledges and agrees that Provider shall (i) manually key certain data fields from such Reports and upload such Reports and related data into Provider's systems and (ii) transfer such keyed data back to Crossroads for use in accordance with Crossroads' separate agreement with Agency. Agency assumes any and all responsibility for the actions or inactions of such transfers to or from Crossroads and indemnifies Provider from any and all claims Crossroads or other third parties may have arising from or relating to Provider's compliance with this Agency request. 4. TERM AND TERMINATION. This Order shall commence upon the Order Effective Date and shall continue for an initial term of thirty six (36) months ("Initial Term"), whereupon this Order shall automatically renew for additional twelve (12) month periods ("Renewal Term") unless either Party provides written notice to the other Party, at least forty-five (45) days prior to the expiration of the Renewal Term. S. FEES. Pursuant to Section 5 of the Agreement, the Agency Fee is Twenty Dollars and 00/100 ($20.00). There shall be no fee to Agency for the Services. Confidential— eCommerce Order_cbc_I 0.29.18 "5C-13 Pagel oft