Laserfiche WebLink
City of Santa Ana <br />4.3.6 Quarterly Response Time Report - Format <br />The Quarterly Response Time Reports must be submitted by Contractor <br />using an electronic spreadsheet format. Whenever response times in either <br />Code 2 or Code 3 categories fall below the 90% compliance rate in any given <br />quarter, Contractor shall include a narrative assessment as to the cause of any <br />response delay, and, if requested, shall meet and confer with the OCFA Fire <br />Chief or designee for purposes of establishing a plan for avoiding such delay in <br />the future. <br />4.3.7 Exemptions to Response Time Requirements <br />The response time requirements set forth in this Section may be <br />suspended and not enforced, at the sole discretion of the OCFA, in unusual <br />circumstances. There shall be no exemption for response delays due to vehicle <br />mechanical problems, driver error, traffic, weather, or mistake. The response <br />time requirements set forth in this Section will be suspended and not enforced <br />under the following limited circumstances: <br />A. High Call Volume: Responses to calls for service during periods of <br />unusual system overload or high call volume, which shall be determined at <br />the sole discretion of the OCFA; <br />B. Disasters: Responses to calls for service during an OCFA or city -declared <br />disaster occurring during a declared disaster in a neighboring jurisdiction, <br />which has requested emergency ambulance transportation or other mutual <br />aid assistance from OCFA or the City of Santa Ana. For purposes of this <br />Section, a "declared disaster' means any condition of disaster as declared <br />or affirmed by the OCFA Fire Chief or his designee; <br />C. Multiple Ambulance Response: For responses to calls for service <br />where more than one ambulance is dispatched to the same incident, only <br />the response time of the ambulance first to respond will be required to <br />meet the required response time requirements; <br />City of Santa Ana Page 141 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 1 B-059 <br />August 28, 2018 <br />250-77 <br />