2018-095 - Authorizing A Pilot Program

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o 30 -day termination notice. o Outreach plan including serving low-income neighborhoods. o Offer reduced rates for income qualifying customers. o Rates must be clearly and understandably communicated to user prior to use of a unit. o Offer options for cash only patrons and users without access to a smart phone device. o Spanish and Vietnamese smartphone applications must be available within 30 -days of program start. c Safety education campaigns/programs targeting users and motorists. o Shared Mobility Devices must be equipped with brakes, a front light and rear/side reflectors. o Each permitted operator shall be required to have a fleet of at least 100 scooters units during the pilot program's trial period. o The City and system operators recognize there is a natural number of scooter units which will result from market driven demand. However, to encourage a level playing field and to place a cap on the total number of scooters operating during the pilot program trial period, the limit on each system operator shall be 500 scooter units. o The operator shall coordinate with the city staff to develop a small vehicle parking rack development plan to address high demand areas based on use data. o The system operator shall ensure that the device users are aware that electric scooter and other small vehicles are prohibited from parking in all areas listed in the "Device User Guidelines." o Operator shall require customers to photograph the small vehicle when a ride is terminated to document appropriate placement. Operator shall monitor these photos to ensure compliance and consider financial disincentives of customers that do not comply. o Scooters shall not be within the public right of way overnight. Operators shall drop off their scooters in the morning and pick up in the evening. o Each unit shall prominently display the name of the system operator and its current customer service phone number, and offer website app interface available 24/7. o Each unit will be controlled to not exceed 15 mph. o As part of this pilot, operators shall investigate and test technologies to control unit speeds in Downtown Santa Ana not to exceed 10 mph. o Each unit must be reflectorized to ensure the device is visible at night o Each unit must be able to securely stand upright when parked o Operator must be able to remotely disable the use of a unit if necessary c Operator must require users to wear protective headwear as required by the California Vehicle Code o Scooters and/or related equipment found non-compliant with the conditions herein established and which will become requirements of the pilot program permit shall be found in violation of Santa Ana Municipal Code Section Sec. 10-100. - Prohibition of obstructive matter in the public right-of-way, and such violation will lead to confiscation of Scooters and/or related equipment, and furthermore each scooter or piece of equipment confiscated shall receive a fine of $100, payable to the City prior to release of such scooter or piece of equipment confiscated. G. Device User Guidelines: o A trip may not end within a geo-fenced area, including but not limited to outside of the city limits. o Electric scooters may only be used in roadways where bicycles are allowed anywhere in the City, but not on sidewalks anywhere in the City. o All users, regardless of age, must possess a driver's license or instruction permit and wear a helmet while operating an electric scooter o All users, regardless of age, shall be required to use helmets o Each scooter shall be limited to one rider per device (the device user) Resolution No. 2018-095 Page 4 of 5