CARE AMBULANCE SERVICES, INC. (2)

Home Browse Search

PROPOSAL TO PROVIDE FIRE/EMS EMERGENCY TRANSPORTATION & RELATED SERVICES CITY OF SANTA ANA ITEM 11: EMS RESUME 1. Detailed Resume of Care's Emergency Transportation Experience Care Ambulance Service has provided ambulance service to the residents and visitors of Orange County for over 49 years. Care Ambulance provides the following services: • 9-1-1 Emergency Ambulance Transport • Nurse Staffed Critical Care Transport Services, and • Non -Emergency Ambulance Transport • Neonatal / Pediatric Intensive Care Transport • Basic Life Support Stand-by Services Services In the year 2017, Care Ambulance Service responded and provided ambulance transport service to 254,697 patients, with 3761,716 total ambulance responses. Emergency Ambulance Transport Experience Care Ambulance Service has 111 years of combined experience in providing emergency ambulance services (ground transportation, ALS, BLS and billing services). All of Care's emergency ambulance service experience is local, with service in Orange or Los Angeles County, and includes six (6) years of experience providing emergency ambulance services in the City of Santa Ana in partnership with the Orange County Fire Authority. Care works very hard to maintain excellent relationships with our EMS Agency and fire department first responder agencies. We embrace the philosophies of interagency cooperation, tailoring our services to meet the needs of each partner, whether in the area of emergency ambulance response, communications, record-keeping, billing or community outreach. Regardless of the request, we strive to ensure our partners' needs are met. Our successful program of integrating our services with fire agencies in both Orange County and Los Angeles County exemplifies Care's proven experience. For example, through a recent competitive bid to provide services to the Los Angeles County Fire Department, Care Ambulance prevailed against two incumbent providers. Using our solid and proven formula for dedicating 24-hour ambulances and crews to specific cities and fire agencies, Care Ambulance has exceeded all contract requirements for all contract areas. By teaming local area firefighters / paramedics with our dedicated EMT staff, the County has strengthened the patient care "response -chain." This public-private partnership, with all agencies' professionals working together on a regularly scheduled basis, has reduced ambulance response times, increased scene communications between responders and resulted in better patient care. This serves as only one example of our commitment to developing customized solutions that suit each City or fire agency's specific needs. We are committed to continuing to do the same here in Santa Ana. RFP # 18-059 — CARE AMBULANCE SERVICE 38