CARE AMBULANCE SERVICES, INC. (2)

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upon or supplement many of the principles articulated in this Code of Con- duct. Every employee, administrator, and member of management_ should use the Code of Conduct to understand the specific intent behind each policy and procedure. The standards set forth In the Code and in the Policies and Procedures are mandatory and must be followed. Leadership Responsibilities While all CARE colleagues are ob- ligated to follow our Code, we ex- pect our leaders to set the exam- ple, to be in every respect a mod- el. We expect everyone In the or- ganization with supervisory re- sponsibility to exercise that re- sponsibility In a manner that is kind, sensitive, thoughtful, and respectful. We expect each super- visor to create an environment where all team members feel free to raise concerns and propose ideas. We also expect that they will ensure those on their team have sufficient Infor- mation to comply with laws, regulations, and policies, as well as the re- sources to resolve ethical dilemmas. They must help to create a culture with- in CARE which promotes the highest standards of ethics and compliance. This culture must encourage everyone in the organization to share concerns when they arise, We must never sacrifice ethical and compliant behavior In the pursuit of business objectives. Our Compliance Program encourages what we refer to as "principled leader- ship." Such leadership assumes that those in our organization will lead by ex- ample, confront problems directly and candidly, be inclusive In making deci- sions as to who should participate In the decision-making process, try to give the maximum responsibility to those who work with them, and emphasize effective team -building. In addition to these fundamental approaches to prin- cipled leadership, we expect those in our organization to understand and care about their colleagues at work. CARE's work is accomplished each day, for the most part, in small team settings. This encourages all leaders to try to