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City of Santa Ana <br />D. Response UP/Downgrade: For Code 3 calls where the response priority <br />code is downgraded to Code 2 by OCFA while the ambulance is en route <br />to the scene, the response time standard for that call shall be recorded as <br />a Code 2 call. If the response priority code is upgraded from Code 2 to <br />Code 3 by OCFA while the ambulance is en route to the scene, the <br />response time standard for that call shall be recorded as the number of <br />minutes for a Code 3 call plus the number of minutes already elapsed, not <br />to exceed the original total minutes for a Code 2 call;. <br />E. Return of OCFA Personnel: In the event that an ambulance is delayed in <br />responding to a call for service, or is hindered from providing a timely <br />response, due to the need to comply with the requirement that it return all <br />OCFA personnel to their respective fire stations, as described herein, the <br />response time requirement for that call will be suspended. This exemption <br />will only apply for a call for service dispatch that occurs while the <br />ambulance is waiting for or actually returning OCFA personnel. It shall be <br />the Contractor's responsibility to document such circumstances, including <br />the length of time and the affected call(s) for service. Contractor must <br />apply for a specific exemption as provided below. Calls for service <br />dispatches that occur after the ambulance has returned OCFA personnel <br />and while returning to any ambulance post location are not eligible for this <br />exemption. <br />4.3.8 Procedures to Request Response Time Exemption <br />Applications for receiving an exemption to the response time requirements <br />must be submitted by Contractor to the OCFA for approval. Such requests must <br />accompany the Quarterly Response Time Report for the period in which the <br />exemption is requested. Requests for exemptions outside of the current quarterly <br />reporting period will not be considered. Each request for exemption must include <br />the following information: <br />A. The incident date; <br />City of Santa Ana Page 142 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />