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rf <br />City of Santa Ana <br />C. Mutual Aid Providers and their employees must cooperate with the City of <br />Santa Ana and OCFA and must participate in any audit requested by the <br />City of Santa Ana or OCFA concerning their performance; and <br />D. Notwithstanding the above, Contractor, and not the Mutual Aid Provider <br />will be primarily responsible for ensuring compliance with all terms, <br />conditions, standards, and performance requirements set forth in the <br />Contract Documents, including but not limited to, the primary obligation to <br />pay any penalties which may be imposed by the OCFA and the payment <br />of all fees and reimbursements. <br />4.3.10 Disciplinary Actions for Failure to Meet Response Time Requirements/ <br />Performance Deficiencv <br />A. Meet and Confer <br />Should a Contractor fail to meet the response time requirements set forth <br />in this section in any quarterly period, either for any single Code category <br />or for the cumulative total of Code 2 and Code 3 calls as outlined in <br />section 4.3.3 -Response Times Required of this RFP, the OCFA <br />representative shall notify the Contractor and meet and confer with said <br />Contractor regarding performance and response time deficiencies. The <br />purpose of this meeting is to notify the Contractor of its deficiencies and to <br />work with the Contractor to ensure proper response time performance in <br />the immediate future. <br />B. Penalties <br />At the discretion of the OCFA, monetary penalties may be assessed <br />against a non-compliant Contractor for failure to meet the response time <br />requirements set forth in this Section. Quarterly aggregate response <br />times (i.e., in any quarterly period for any single Code category) that are <br />City of Santa Ana Page 144 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />