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City of Santa Ana <br />Failure to timely correct and cure any response time deficiency, after <br />having been given notice and a reasonable opportunity to cure such <br />violation in accordance with an established Corrective Action Plan (CAP) <br />or failure to cure a breach of contract after the imposition of a Remedial <br />Action Plan (RAP), may constitute a material breach of the Agreement. <br />Additionally, consistent problems in meeting and/or maintaining the <br />response time requirements will be a key factor in determining whether to <br />grant contract extensions. This RFP requires the highest levels of <br />performance, reliability, and compliance with the established performance <br />criteria and service delivery criteria, and the mere demonstration of effort, <br />even diligent and well-intentioned effort, will not substitute for proper <br />compliance. <br />E. Waiver <br />Any monetary penalty that may be imposed pursuant to this Section may <br />be waived, upon a showing of good cause, at the sole discretion of the <br />OCFA whose decision shall be final. <br />4.3.11 Emergency On -Scene Procedures <br />A. Contractors must perform as a part of the patient care team and must be <br />able to perform all BLS treatment modalities within their scope of practice, <br />as required by OCEMS. <br />B. All ambulance Transportation Personnel assigned by Contractor to <br />perform 9-1-1 Emergency Transportation Service under the contract must: <br />i. Be trained in Orange County EMS protocol and procedure; <br />Work under the direction of the OCFA Incident Commander and/or the <br />OCFA EMT -Paramedic in charge of the patient(s) and/or incident; <br />City of Santa Ana Page 148 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />