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City of Santa Ana <br />TABLE OF CONTENTS <br />Please include in the Bid Proposal a Table of Contents listing the following <br />requested items and submission forms in the order provided: <br />ITEM 1: COVER LETTER <br />ITEM 2: GENERAL OVERALL DESCRIPTION OF PLAN TO PROVIDE <br />9-1-1 EMERGENCY TRANSPORTATION SERVICE IN CITY OF SANTA ANA <br />ITEM 3: OVERALL OPERATIONAL SYSTEM <br />ITEM 4: DRIVER TRAINING <br />ITEM 5: INTERNAL MEDICAL QUALITY CONTROL <br />ITEM 6: MUTUAL AID PROVIDER <br />ITEM 7: PERSONNEL AND TRAINING <br />ITEM 8: HIPAA COMPLIANCE PLAN <br />ITEM 9: CORPORATE COMPLIANCE PLAN <br />ITEM 10: PLAN FOR TAKEOVER OF SERVICE/START-UP <br />ITEM 11: EMS RESUME <br />ITEM 12: AGREEMENT TO CONDITIONS <br />ITEM 13: PRICE WORKSHEET <br />ITEM 14: CONFLICT OF INTEREST CERTIFICATION <br />ITEM 15: STATEMENT OF TRUTH <br />ITEM 16: NON -COLLUSION CERTIFICATION <br />ITEM 17: PHOTOGRAPHS (OPTIONAL) <br />City of Santa Ana Page 167 <br />Fire/EMS Emergency Ambulance Transportation and Related Services <br />Request for Proposals: # 18-059 <br />August 28, 2018 <br />