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?URA GF, ON FILE <br />,.Orr, MAY PROCEED N-2018-223 <br />INWRANCE EXPIRES <br />C 1 LERK OF COUNCIL <br />;aI E: 9 2018 <br />Card integrators Corporation 0-. SA P j) (t) � <br />3625 Serpentine Drive, Los Alamitos, CA 90720�,0 "`R..-cll 4 <br />wwwxardintegrators.com ' <br />LICENSE AND SERVICE <br />AGREEMENT DETAILS PROVIDED BY CI SOLUTIONS <br />Please sign and submit the completed form to er[caa@cardlnteerators. a_m or by fax to (562) 493-2714. <br />This agreement provides technical support of your CI Solutions software or ID card system hardware for one year or as <br />Indicated on your sales order. Support is provided by CI Solutions (Card Integrators) Monday— Friday 8:30 AM — 5:00 PM, <br />P.S.T. <br />Terms f Software Service Agreement: Cld Cl Badge 8.21 Cl Track Cam a fety Suite and Cl Verify <br />1) Be prepared to communicate your customer number and software type. <br />2) Cl Solutions (Cord integrators) provides telephone support during its normal hours of operation, 8:30 a.m. to 5:00 <br />p.m. P.S.T. <br />3) Technical support conforms to operating specifications of all software systems as originally provided. <br />4) CI Badge 8.21 is a licensed product and requires an annual subscription fee, Subscription fees are billed in advance <br />of the applicable subscription period. <br />5) License/Service agreement contract holds for term indicated on sales order. <br />6) Additional card layouts for CI Badge are subject to a custom design and installation fee. <br />7) Parts, labor and loaner printer Is covered under a separate printer service agreement available through Cl Solutions <br />(Card Integrators). <br />8) CI Solutions software reinstallation Cl Solutions includes the reinstallation of CI Badge, <br />Cl Badge 8.21, Cl Track, Campus Safety Suite and Cl Verify only if the software has been corrupted. We do not <br />support the reinstallation when the host computer stops functioning or needs to be moved to a new <br />location/computer. You will be charged our standard technical service fees to move systems. <br />9) installation Files: If you lose the custom CD and need a new copy, we will provide you with a CD, USB or File <br />Transfer Service for a nominal fee of $75. Please keep in mind this will only Include the configuration from the time <br />the system was set up, if you have made additional customizations they will not be included. <br />10) All minor patch software releases are provided at no charge with a current license or service agreement. CI <br />Solutions version upgrades are not included. <br />Conditions of Software Service A� rg_gement: <br />1. Register a system administrator for the annual term. This person serves as the point of contact for all support <br />requirements between CI Solutions (Card Integrators) and the customer. <br />2. Provide direct access to phone support at the physical placement of the ID System and be at your ID system when <br />you place the support call. <br />3. Provide internet remote access for system. <br />4, Before installing any additional software or hardware to your system, notify CI Solutions (Card integrators). Any <br />damage, misuse or corruption of software or hardware due to the addition of software or hardware without prior <br />notification to CI Solutions (Card integrators) will void maintenance protection. <br />S. Ensure that operating environment is clean and do not attempt to operate the system In any extreme <br />environmental conditions. <br />Terms of Limited Service Agreement: ID Card Printer <br />1) Be prepared to communicate your customer number and printer serial number. <br />2) Includes unlimited telephone and/or Internet remote access support, printer parts and labor only. <br />3) Limited service agreement excludes loaner printer, contact sales for price on a loaner unit. <br />Page 1 <br />