Laserfiche WebLink
EXHIBIT A <br />SCOPE OF SERVICES <br />'SCHEDULE A._DESCRIPTIDN OFSERVICES ICUSTOMER OBLIGATIONS <br />During the Term of the Agreement, Gasboy will provide to the applicable services from the following list (the'Services") <br />to Customer for the Gasboy or Orpak-branded products ('Products') that Customer owns, based on the customers <br />selected contract type: <br />1. Telephone support for Product questions will be provided Monday through Friday 8AM to 6PM ET. All other <br />times not stated are considered emergency after hour's support only including but not limited to weekends and <br />holidays. Gasboy's toll-free service number is (currently 800-444-5529). This toll-free number can be changed <br />atGasboy'sdiscretion. Gasboy will try to resolve any issue remotely and independently or will guide the Customer <br />over the phone with possible ways to bring up the system to a fully functioning mode. <br />2. Software corrections and upgrades to the Products that Customer requires on an was needed' basis. <br />3. Fleet head office software service for support of Customer head office location only. If Customer has additional <br />locations requiring such service, Customer will need to enter into individual service support agreements for such <br />locations. <br />4. Onsite support for site equipment Products (station controllers, mobile fuel truck controllers, wireless gateway <br />terminals, extension boxes, nozzle readers) and/or vehicle equipment Products (vehicle identification rings/tags, <br />DataPass units) as required to restore covered equipment to full operations. Should phone support fail, an <br />authorized technician will be dispatched to the Customer site. <br />5. Parts support for site equipment Products (station controllers, mobile fuel truck controllers, wireless gateway <br />terminals, extension boxes, nozzle readers) and/or vehicle equipment Products (vehicle identification rings/tags, <br />DataPass units) as required to restore covered equipment to full operations. <br />SERVICE DESCRIPTION <br />CONTRACT TYPE <br />B <br />Telephone & Remote Support <br />X <br />Software Corrections and Upgrades <br />X <br />Fleet Head Office Software Support <br />X <br />Onsite Repair Services — Site Equipment <br />X <br />Parts Support— Site Equipment <br />X <br />Onsite Repair Services — Vehicle Equipment <br />Parts Support— Vehicle Equipment <br />SERVICES AT NON -CONTRACT LOCATIONS <br />If Customer requests Services for a location not covered by this Agreement, Gasboy will provide telephone support <br />25A-11 <br />