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to the dispatch. Response time definition and assignment descriptions are listed below. <br />Acceptance Inspection <br />Gasboy undertakes the service described herein relying on Customers representation that the equipment was <br />properly installed and maintained In accordance to the manufacturers published documents for installation and <br />operation. Gasboy shall inspect equipment during the first service request after the equipment Is placed on the <br />maintenance agreement. It Gasboy determines that any equipment is not operating within the manufacturer's <br />installation specifications or has a potential pre-existing problem, Gasboy will first consult with Customer about <br />upgrading the obsolete equipment with similar equipment. If the upgrade is approved, Customer and Gasboy <br />shall mutually agree upon the cost of such upgrade and Customer agrees to cover the agreed upon costs incurred <br />because of equipment upgrades. Customer will have the option to: <br />• Replace the pad/unit <br />• Authorize Gasboy to repair the equipment at the quoted or stated price <br />• Utilize a third party to make any corrections <br />• Exclude the equipment from the service agreement <br />Database Reconciliation <br />Gasboy and Customer will work together to ensure accurate equipment and site information is available to load into <br />the Gasboy data base system. <br />Service Levels: <br />Dispatch requests shall be assigned a service level for response and repair time based upon the assignment <br />descriptions listed below. <br />Response Times: <br />4E 4 hour" emergency response, clock never stops, 24/71365 <br />24S 24-hour response, clock never stops, 24/7/365 <br />48S 48-hour routine response during normal business hours, clock stops on weekends and <br />holidays <br />Repair Times: <br />4E 8 -hour repair, clock never stops, 24/71365 <br />24S 24-hour repair, Monday — Friday <br />48S 48-hour routine response during normal business hours, clock stops on weekends and <br />holidays <br />Issue <br />Service Request <br />Res onseTime <br />Repair Time <br />One (1) or more fueling positions <br />down but still able to fuel <br />24S <br />24 Hour <br />48 Hour <br />Complete System Down <br />4E <br />4 Hour <br />8 Hour <br />Two Day Response: <br />An ASC is to be on site within 48 hours during normal business hours: <br />• Anything not covered by 4E or 24S. <br />25A-13 <br />