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EXHIBIT A <br />Kapsch TrafficCom USA, Inc. I 69PC 17 <br />November 14, 2018 <br />City of Santa Ana <br />Public Works Division <br />220 S. Daisy Ave <br />Santa Ana, CA 92703 <br />!Attention: Mr. Cesar E. Barrera <br />Reference: City of Santa Ana Water SCADA System <br />Subject: Kapsch TrafficCom USA, Inc. DYNAC SCADA System <br />Maintenance and Service Contract <br />'Dear Mr. Barrera: <br />Kapsch is pleased to respond to your request for the above referenced Maintenance and <br />Service Contract Proposal. The term of the contract will be from January 1, 2019 to December <br />31, 2021. The following paragraphs comprise the terms and conditions upon which the <br />Maintenance and Service Contract will be based. <br />Software Maintenance <br />a) Each year Kapsch will provide two, 2 -day on-site visits (32 hours total) preventative <br />software maintenance for the SCADA System servers and workstations. Services <br />will include general system diagnostics as provided with original installation, file and <br />disk management, software backup and archiving, etc. Any additional time <br />requested will be billed at our published Professional and Support Services rates. <br />Accepted: $ Included <br />Standard Telephone Support <br />a) Kapsch's Applications Engineering staff will be made available for telephone support <br />to answer questions regarding the use, modification or troubleshooting of PLC/RTU <br />software provided by Kapsch. <br />b) Kapsch's Software Engineering staff will be made available for telephone support to <br />answer questions regarding the use, modification or troubleshooting of the DYNAC <br />SCADA software provided by Kapsch. <br />c) Kapsch's Software Engineering staff will be made available for telephone and <br />modem support to remotely diagnose, troubleshoot and resolve any problems found <br />in the DYNAC SCADA software provided by Kapsch. <br />d) Client personnel will be required to work with Kapsch personnel via telephone as <br />needed to ensure that any reported problem may be accurately diagnosed. <br />Total Standard Telephone Support Accepted: $ Included <br />Kapsch TraftkCom USA, Inc. 14256 Hadenda Drive, Suite 700 ) Pleasanton, CA 64588 Phone: (925)225-16001 Fax(925)225-16101v .kapsch.ccm <br />25Fw14 <br />