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Contact Information Customer service numbers General Services (U.S & Canada) 1.800.655-0555 Account Balance & Extensions 1-800.950-2356 Emergency Services 8 Defaces 1.8 0.611-1911 California Alternate Rates for Enemy (CARE) 1.800-0475620 Electric Industry Reswcturin9 _... _._._.__. 1.800.799-4723 Energy Theft HMine 1-800-127-3901 Hearing & Speech Impaired (TTY) 1.800.352-8580 Important information Rotating outages A Totaling outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M. R, S, or X, you are subject to retailing outages. If It begins with N or Exempt, you are not. Your totaling outage group may change at any time. For mom information, and to see which retailing outage groups am likely to be called In the event of a system emergency, visit www.sce.Com or call 1-8005554555. Options for paying your bill On-line www.sce.com or Electronic Fund Transfer Chinese / r1r)t Mall -in Check or Money order 1.800-528-3051 In Person Authorized payment locations 1.800.747.8908 Phone OuickCheck 1.800.950-2356 Credit Card-VIsafMasterCard• 1.800-254-4123 Debit Card-ACCEL/NYCE/Pulse/Star• 1-800.254-4123 -The CrediUDebil card payment options are not available for payment of commercial services or security deposits for cammercial services. You may call us for electronic payment options, to make payment arrangements, or for Information on agencies to assist you in bill payment. It service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices am turned o8. For additional home safely lips, visit www.sce.Com/safety or you may call SCE Customer Service at 1-800555.4555. Past due bilis Your bill was prepared on August 9, 2016. Your bill is due when you receive It and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill tram a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for otherclasses of service. Terninadon of electric service requires a Service Connection charge. It you am a residential customer, and claim an inability to pay and payment arrangements Have not been extended to you by SCE pursuant to SCE's riled tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE's rules and rates are available in full at www.sce.Com or upon request. SANTA ANA, CITY OF I Page 4 of 74 Multicultural services Cambodian 1191 1-000.843.1309 Chinese / r1r)t 1-800-843-8343 Korean / £RPI 1.800-528-3051 Vietnamese/Tung wet - 1.800-3273031 Spanish l Espanol 1-800441.2233 Correspondence: Southern California Edison (SCE) P. O. Box 6400, Rancho Cucamonga, CA 91729-0400 Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and slate agency accounts). Disputed bills If you think your bill is Incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at 505 Van Ness, Room 2003, San Francisco, CA 94102; or at www.cpucca.gov, 1.800549.7570, TTY: 1-800-229-6846. Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the drsputed amount, or send it to the CPUC, before the past -due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your Complaint, you must pay any new SCE bills that became due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back tram your financial institution, but the transaction will appear on your financial Institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions • DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cast of buying power for customers during the energy crisis are being repaid through this charge. • SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision 10-03-022, Direct Amass (OA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service. • CA Climate Credit: Credit tram slate effort to fight climate change. Applied monthly to eligible businesses and semi-annually to residents. To change your contact information or enroll in SCE's payment option, complete the form below and return it in the enclosed envelope. Change of mailing address: 2-24-876-4649 i STREETd _STREET NAME — "— 2 -APARTMENT H j i ... ._ _ iCITY - STATE ! LP CODE i I I i I TELEPHONE p �E-MAIL ADDRESS Direct Payment (Automatic Debit) Enrollment: 2-24-876-4649 1 hereby authorize SCE and my financial institution to automatically deduct my monthly payment tram the checking account as shown on my enclosed check, len Calendar days after my bill is mailed. Signature Data To change your checking account information or to be removed tram the Direct Payment program please call SCE at 1-800-655-4555. ® Energy Assistance Fund (EAF): I want to help people pay their energy bill through EAF. For Info visit wvnw.sce.com/eaf or call (800) 205-8596. Round -up my hill to next whole dollar amount For EA F Add this amount for EA F S Select one box only and sign below for EAR Month only Month Month One 19H-45 �1 One Month LJ only