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Homeless Services Quarterly Report for October — December 2018 <br />March 19, 2019 <br />Page 2 <br />City's Homeless Services Manager, Hafsa Kaka, joined the City in February 2018 to enhance the <br />coordination of the City's efforts to address homeless services and has identified four guiding <br />principles as the foundation in delivery of homeless services: <br />• Goal of bringing best practices of homeless service delivery to the City of <br />Santa Ana, such as Housing First and Harm Reduction. <br />• Strengthened collaboration with County and Cities in coordination of <br />homeless services and programs. <br />• Increased assistance to individuals experiencing homelessness and <br />addressing areas of housing, employment, mental health, and other basic <br />needs. <br />• Coordinated services with law enforcement, affordable housing, homeless <br />outreach, housing navigation and case management. <br />Law Enforcement <br />The Santa Ana Police Department (SAPD) has been instrumental in addressing homelessness. <br />The SAPID tracks the calls for service received on an on-going basis. In 2017, SAPD received a <br />total of 8,554 calls for service related to transient disturbances, trespassing, drunk in public, <br />battery and Santa Ana Municipal Code Violations. With the recent removal of individuals <br />experiencing homelessness in the Civic Center Plaza, the SAPD has continued to dedicate two <br />teams to provide the ongoing outreach. <br />• Two Homeless Evaluation Assessment Response Team (HEART) officers, two Orange <br />County Health Care Agency outreach workers and the SAPD Civic Center Patrol <br />Team, continue to address homeless related issues. Specific outreach has been <br />conducted at Birch Park, Angeles Park, Sasser Park and the Old Orange County <br />Courthouse. <br />• The Quality of Life Team (QOLT) was formed in January 2018 to address concerns <br />and requests related to municipal code violations, property storage and improper use <br />of public/private property. This multidisciplinary team is comprised of staff from the <br />SAPD, Parks and Recreation, Public Works, Code Enforcement and Orange County <br />Healthcare Outreach workers. <br />19E-2 <br />