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Homeless Services Quarterly Report for October — December 2018 March 19, 2019 Page 6 6. Santa Ana participates in Operation Dignity On November 30th, 2018, City staff began a more concerted effort towards outreach and engagement to address unsheltered homeless individuals in the City of Santa Ana. The Police Chief's Incident Action Plan (IAP), was led by Santa Ana Police Department, Deputy Chief Gominsky and Sgt. Juan Montiel with the focus on enhanced engagement and enforcement to ensure all options provided for immediate shelter and supportive services were offered. The IAP plan included the Quality of Life Teams, led by Public Works Staff, ensuring proper clean up and disposal of items and Parks and Recreation Staff, to ensure safety storage of items. The IAP plan included support from Community Development Agency Homeless Division in leading support staff efforts to shuttle individuals experiencing homelessness to The Link. Executive Management Directors were represented from several City Departments. The IAP plan involved two shifts per day, 4am-fpm and fpm-10pm to engage the homeless population off the streets and into safe shelter. The efforts concluded on December 6th, 2018 with a total of 147 homeless individual enrolled in The Link. This interdepartmental team effort created a positive impact in the community and was also attended by Federal Judge Carter, who expressed that this effort was yet another best practice model initiated by City of Santa Ana to address homelessness and increase the Quality of Life in the City. Additionally, Homeless Services Manager, Hafsa Kaka has created a Referral Collaborative of services providers to utilize best practices in outreach and engaging vulnerable populations with mental and medical health disparities to receive services at the Link upon qualification. 7. Santa Ana receives visit from State of California Representative to tour The Link On December 17, 2018, staff provided a tour of The LINK Shelter to Lahela Mattox, the State of California Representative for the Homeless Emergency Aid Program (HEAP). The City of Santa Ana applied for and received HEAP funds of $3,690,885.84 from the state to address the immediate homelessness challenge as one of the Big 11 Cities experiencing homeless crisis. The state representative was impressed by the infrastructure of the 200 bed facility in dormitories to accommodate women, men, families with children and couples. The state representative was also impressed by the supportive services on site, ADA accommodations, and the beautiful mural of the facility enhancing human dignity and respect. The state representative informed staff that The LINK will be highlighted in the States best practice tools and examples of emergency shelters. The State representative also received an opportunity to visit The Orchard afterwards. This showcased how emergency shelters can lead clients into successful permanent supportive housing. Please see pictures attached. 8. Santa Ana receives visit from Senator Diane Feinstein's office to tour The Link On December 19, 2018 Chris Barwick, representative for Senator Diane Feinstein's Office was provided a tour of THE LINK. Senator Feinstein's office was impressed that the shelter was built with great quality in just 28 days. The Senators office would like to highlight the shelter as a best practice model providing supportive services and stable housing while mitigating negative impacts to community. The Senators office would also like to highlight The City of Santa Ana as national model on a City's ability to quickly build capacity to address the homeless crisis and deliver positive outcomes 19E-6