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EXHIBIT 1 <br />III. Rent Determination Policies <br />a. What recommendations do you have to change or improve our Rent Determination <br />Policies? <br />Qui vi ca nUrng y kien nao V thay cfoi hodc cdi titin qui le ve tach xac Binh titin thue nha <br />b. For this year, we set our new Payment Standards at 98% of the FMR for Single - <br />Room Occupancy (SRO), 0, 1-, and 2 -bedroom units, and 96% of the FMR for 3-, <br />4-, 5-, and 6 -bedroom units. On average, this is a 15% increase per bedroom size <br />from our FFY 2018 Payment Standards. What do you think of this decision? <br />Cho nam nay, thong toi ddc tieu chuan titin nha vdi mint 98% cuagia thue thr tr&ong cho <br />phong don, 0-1, v a 2 phong ngu; va 96% voi gia thue thi trve ng cho 3, 4, 5, v a 6 phong <br />ngu. Trung bink, ddy la mire tang 15% cho moi phong ngu so vai nam_ 2018 tieu e uan �— <br />tien nha. Qui vi nghi nhrx the ndo? ( -�"? , L� �-�r <br />c. We currently use GoSection8 to determine the rent reasonabiecc�heass <br />of o�urontract �� \ <br />rent requests. Do you think this system is working well for our community? 'r-y)�a-v r <br />Chung toi hien dung su' dung GoSection8 Mxac chinh gia cd hap ly cua cdc hqp d6ng thue <br />nha. Qui vi nghi he thong n6y co fch tori cho cong d6ng minh hay khong? <br />IV. Operation and Management C-01`� <br />a. What recommendations do you have to change or improve our Operation and <br />Management? <br />Qui vi ca nhixngy kien gi cte'thay ctoi hodc car tiers ve Hoat Hong va Quan Ly khong? <br />b. In November 2015, we established a new Quality Control Program where we review <br />7 files per Housing Specialist and 7 inspections per Housing Inspector on a monthly <br />basis in order to identify common errors in our casework and inspections, provide <br />training and support to reduce errors, and generally improve the accuracy and <br />integrity of the administration of our assistance. <br />Trong thong 11, 2015, vein phong chdng toi eta thiet lap Cheung trinh kiem tra cho"throng <br />m6i. Ch6ng toi xet 7 ho so, cho moll nhdn vien va kie'm tra 7 can nha di tim ra nharng 1051 <br />tU,ung xuyen Ay ra trong ha so, v6 q6a trinh kiem nha, cong cap huan luy6n v6 ho trcr <br />Mgiam di so ho scr bi 105i W n6i chung la cl`e'ndn len se ho so, chfnh xdc ver chinh tart c6a <br />six quan !_i cua chvong trinh. <br />How is this Quality Control Program working for you? <br />Q6i vi cdm that' chtrung trinh kiem tra cho"t lurgng nay nhir the"nao? <br />c. November 2015, we also began e -mailing a monthly landlord newsletter to our <br />landlords to improve communication and customer service for our landlords in <br />order to encourage more landlords to make their units available for our program. <br />We also send a monthly Housing Plus Program newsletter. What do you think of <br />this change? Would you be interested in receiving a monthly electronic newsletter <br />by e-mail? <br />1FI <br />M <br />4-74 <br />