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SCOPE OF WORK <br />Introduction and Background: <br />The City of Santa Ana (City) supplies potable water to some 45,000 customers which includes the City's <br />340,000 plus residents and 30,000 businesses and institutions. Currently, the customers are metered by <br />traditional water meters. These meters are manually read every two months to collect the meter reading. This <br />data is then processed to provide the water bill. <br />The City serves about 44,500 water accounts with approximately 13 billion gallons each year. Table 1 provides <br />a summary of the City's water service accounts by customer class. Table 2 provides the number of meters by <br />meter size. <br />I able 1. water Accounts oy t,ustomer Mass <br />Customer Class Approximate Number of Accounts in 2015*' <br />Single -Family Residential _ 35,547 <br />------------ ---- --------------------- <br />Multi-Family _Residential _ 3,565_—„____ <br />Commercial, Institutional & Industrial (CII) 5,406 <br />Landscape ____ <br />source: 2010 Urban <br />— City of Santa Ana <br />Table 2. Meter Numbers by size <br />Meter Size I Number of Meters <br />5/8" -- <br />- - — =-- <br />31,387-- -- <br />1;, - - <br />4,139 -- <br />11/2" <br />1,401_ _ <br />2 <br />1,675 <br />3 -- - <br />320 <br />4,>-. - - <br />146 <br />6 <br />35- - -- <br />TOTAL <br />The City is committed to pursuing Automated Meter Infrastructure (AMI) to convert all water meters to smart <br />meters based on new available technologies, establish a distribution leak detection system, and provide water <br />consumption data to customers while maintaining optimum customer satisfaction. The ultimate objectives from <br />the conversion to smart metering technology are to have an integrated system for water utilities to: <br />• Remotely and continuously monitor and diagnose problems, pre-emptively prioritize and manage <br />maintenance issues us-ing data -driven insights. <br />• Provide customers with the information and tools they need to make informed choices about their <br />behaviors and water usage patterns and enable water conservation by customers. <br />Currently, the meter reads uploaded from the handheld devices are provided to the billing system. The <br />City of Santa Ana RFP 18-064 <br />26&%3F 187 <br />