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full deployment start. Specifically, UtiliWorks will lead weekly technical review meetings with all designated personnel internal and external to the City to monitor progress and identify roadblocks, Training Oversight . UtiliWorks will coordinate the timing and delivery of on -site Vendor training during the POC and coordinate with City regarding the availability, suitability and readiness of a training environment. UtiliWorks will review each vendor's training plan submittal for completeness including: course descriptions; course agenda; and, proposed timing. UtiliWorks may recommend additional training and other forms of end user training to supplement vendor training, Testing Oversight - Critical to evaluating the success of the AMI POC and whether City objectives are met is the plan and methodology for testing the installed solution. Under this task, UtiliWorks will review and provide feedback on each vendor proposed test plan, including test scripts and scenarios, UtiliWorks will coordinate the timing and execution of Vendor and City testing, as well as establish a defect tracking system for monitoring testing progress. Business Process Re -engineering - UtiliWorks' Business Process Re -engineering (BPR) experts will engage the City in a series of current and future state workshops, designed to guide the Utility through changes to internal business processes as part of an AMI Deployment. To achieve the anticipated benefits of the systems, the City needs to adopt new processes, procedures and policies. Vendors will often skim over substantive recommendations detailing changes to business processes. UtiliWorks will utilize the background information on City to help drive discussions around operational changes that are the successful foundation for a BPR effort, Communications Campaign - UtiliWorks' Communications SME will work with City staff to develop the content for a variety of customer facing materials, including: door hangers, status letters, press releases, brochures, webpages. UtiliWorks will advise City on the timing of releasing the information pieces to the customer base. Quality Assurance/Quality Control - UtiliWorks' Field Specialists work with Vendor Quality Manager(s) to ensure that City's standards are maintained by all installers throughout the Full Deployment phase. This includes spot checks/verification of meter and endpoint installation, meter read and data quality audits. Data Optimization - UtiliWorks Data Management Services team will work with the City to identify high -value use cases for your utility. From there, UtiliWorks will monitor progress on reporting/use case development to City staff quarterly. Wherever possible, UtiliWorks will make updates to configurations, reporting, etc. to execute the recommended changes. 18 1 Page