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California Department of Justice Memorandum of Understanding <br />Technology Support Bureau <br />Agency <br />The Agency is obligated to contact DOJ's Computer Operations Unit when reporting any <br />problems with the JusticeMDM solution (see System and Software Maintenance <br />section for contact information). <br />Changes in workload projections, equipment configurations, application configuration, <br />service changes, or additional clients may increase charges and require a modification of <br />this MOU. <br />The Agency will be responsible for the following: <br />1. Provision and manage Agency users within the JusticeMDM solution. <br />2. Provision Agency mobile devices with JusticeMDM solution. <br />3. Provide troubleshooting and technical support for Agency mobile devices. <br />4. Ensure Policy compliance with CJIS Security Policy on all devices that will access <br />CJIS data as stated in Exhibit B. <br />5. Maintain applications in the Agency Application Store. <br />6. Manage deployment of policies, configuration and applications to Agency mobile <br />devices. <br />7. Manage accounts and licenses for Agency instance using the MDM Console. <br />8. Request number of Clients/devices on an annual basis as part of the MOU <br />renewal, which should commence 90 days prior to expiration annually. <br />9. The Agency will reconcile licenses being used annually. <br />4. Responsible Parties <br />Representatives for the term of the contract will be: <br />M <br />Agency <br />Role <br />Business Address <br />Phone/Email <br />Kelli Luther <br />Supervisor, <br />Manages <br />4949 Broadway <br />Enterprise <br />onboarding <br />Sacramento, CA <br />(g16) 210-5063 <br />Information <br />JusticeMDM <br />95820 <br />Kelli.Luther do .ca.gov <br />Systems Unit <br />Lisa Saucedo <br />Contract <br />Manages the <br />9 <br />4949 Broadway <br />Sacramento, CA <br />(916)210-5358 <br />Analyst, ITCPU <br />MOU <br />95820 <br />ITMOU@ oi.ca-qov <br />DOJ Computer <br />JusticeMDM <br />4949 Broadway <br />(916) 227-3000 <br />Operations Unit <br />Point of <br />Sacramento, CA <br />HDC.ComputerOperatio <br />nsCa doi.caoov <br />Contact <br />95820 <br />Revised 04119/19 <br />DOXAgency — 5115/2019 2:28 PM Page 5 of 8 <br />