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K URBAN F(I,)TP1<',ni 2.3Support. During the Subscription Term, UrbanFootprint will provide Customer with UrbanFootprint's standard level of support as indicated in the attached Service Level Agreement (SLA) at no additional charge. Additional support is available at additional fees as specified in the Quotation. 2.4Customer Responsibilities. Customer will be: (a) responsible for Users' compliance with this Agreement and shall use the Platform only in accordance with the UrbanFootprint Platform documentation, (b) responsible for the accuracy, integrity, and legality of Customer Data and the means by which it acquires and uses such Customer Data, and (c) solely responsible for determining the suitability of the Platform for Customer's business and complying with any regulations and laws, (including, without limitation, export, data protection and privacy laws) applicable to Customer Data and Customer's use of the Platform, 2.511estrictions. Customer shall not, directly or indirectly: (a) provide the Platform on a timesharing, service bureau or other similar basis; (b) attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Platform or the data contained therein, or (c) use the Platform, or permit it to be used, for purposes of benchmarking, competitive intelligence, comparative analysis, orto develop a competing product or service. 2.6113rofessional Services. If the Quotation indicates that UrbanFootprint will provide any customization, installation, training, or similar services, UrbanFootprint shall provide such services as described in the Quotation for the fees described therein. 2.7Client Software. UrbanFootprint may provide Customer with certain client software (such as local web applications or mobile device apps) to facilitate use of the Platform. UrbanFootprint hereby grants to customer a non-exclusive, non -transferable, non-sublicensable right, during the term of this Agreement, to use such software solely in connection with the use of the Platform. 2.8Security and Business Continuity. UrbanFootprint shall provide the Platform in accordance with the business continuity metrics in the attached Service Level Agreement. 2.90pen Source Software. UrbanFootprint may in its sole discretion make available certain portions of the Platform available under software licenses such as open source licenses. Nothing in this Agreement restricts Customer's rights under any such separate license. 3.Third-Party Software. The Platform may provide access to certain Third Party Software, as indicated in the Quotation. In such case, Customer may be required to enter into additional terms and conditions of the applicable third party. Any such terms will be referenced in the Quotation. 4.Customer Data, Usage Data 4.1 Processing of Customer Data. Customer is solely responsible for entering its Customer Data (including Personal Data) into the Platform. Subject to the remainder of this Section 4, UrbanFootprint will have the right to use the Customer Data for the sole purpose of providing the Platform to Customer and to perform its obligations under this Agreement, including to prevent or address support, service or technical problems. Customer shall not upload any Customer Data into the Platform without sufficient rights to do so. Without limiting the foregoing, Customer, and not UrbanFootprint, will be responsible to enter into any licenses from third parties who may have intellectual property rights in the Customer Data that may be necessary to use the Customer Data in connection with the Platform, and Customer shall