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MINIMIZING CITY COSTS <br />We work independent/vwithout needlessly requiring City <br />time. <br />• Consumer complaints are non- existent <br />We contact you on disputes only when necessary, <br />• Our modern technologvprovides cost cutting options on data <br />transfers and collections. <br />• Our new 19% commission rate offered cuts costs with no <br />less service or performance. <br />• City collection costs are further reduced by our excellent "net <br />backff recovery results. <br />MAXIMIZING THE USE OF TECHNOLOGY <br />• American's collection technology is second to none. Attached <br />are the qualifications of.our recently uaaraded new dia/er <br />and collection software vendors. <br />• The state of the art auto-dia/era/lows us to customize <br />programs and leave thousands of.automated messages. <br />• Consumers can pay on-line 24/7for convenience. <br />• We accept account assignments by all electronic media <br />types. <br />• Client reports can be emailed and monthly Remittances sent <br />electronically. <br />PROVIDING EXCELLENT CLIENT AND CUSTOMER SERVICE <br />• We distinguish ourselves by fast and courteous customer <br />service. <br />• We already have a working relationship with City <br />employees, Mirella Vargasi Nancy Robles, Alvaro Nunez, Alex <br />Gutierrez, and Thab Vu. <br />• We commit to the "Co/%ctoreledge"for City residents that <br />Collectors help consumers understand their debt options while <br />being professional and eth/cal. <br />25H-19 <br />