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FULL PACKET_2019-07-16
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FULL PACKET_2019-07-16
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7/15/2019 8:47:11 AM
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7/15/2019 8:08:17 AM
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City Clerk
Doc Type
Agenda Packet
Agency
Clerk of the Council
Date
7/16/2019
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fiAllAmericanCapital <br />ENTER PRISES-, I N C . <br />41870 rxb�a 5L 9e 170, hl rdmc, CA 92562 <br />TeL 951.695.3372 / Fu: 951,695.3763 <br />METHODOLOGY <br />COLLECTION PHILOSOPHY AND METHODOLOGY <br />AMERICAN HELPS CLIENTS REALIZE THEIR ACCOUNTS <br />RECEIVABLE OBJECTIVES, WITH OUTSTANDING <br />COLLECTION PERFORMANCEAND EXEMPLARY <br />SERVICE, WHILE MAINTAINING THEIR GOODWILL IN <br />THE COMMUNITY. <br />TECHNOLOGY <br />We have intentionally opted to implement a hosted collection <br />software environment, auto dialer, and mail vendor. Their <br />qualifications are reflected in the material that follow. <br />Rather then expending time and resources on IT, this allows <br />us to focus on debt collection. <br />BRIEF SUMMARY OF BASIC PROCEDURES <br />Attached is a general comprehensive flow chart of how accounts <br />are handled. <br />After data entry (hard copy or electronically), the first notice is sent <br />within 24 hours. All accounts are scrubbed for cell phones and called <br />by our automated dialer. This provides maximum coverage to obtain <br />a positive debtor response. Certain accounts are credit scored. <br />12 <br />25H-32 <br />
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