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City of Santa Ana CDBG Scope of Work <br />Program Year 2019-20 (July 1, 2019 - June 30, 2020) <br />Name of Organization Council of Orange County) <br />Name of Funded Program Santa Ana Fair Housing Education, Counseling and Enforcement <br />Annual Accomplishment Goal <br />Unduplicated Participants anticipated to be served during the 12-month contract period.* <br />940 TOTAL 920 Santa Ana Participants 98% 8901 Low Income Participants 95% <br />Schedule of Performance <br />(estimated) <br />Quarter 1: JUL 1 - SEP 30 <br />Quarter 2: OCT 1 - DEC 31 <br />Quarter 3: JAN 1 - MAR 31 <br />Quarter 4: APR 1 - JUN 30 <br />Unduplicated* <br />*As Households <br />Program and Funding Description <br />Estimated <br />Invoicing <br />$ 16,500.00 <br />$ <br />12,000.00 <br />$ <br />15,000.00 <br />$ <br />16,500.00 <br />$ <br />60,000.00 <br />Unduplicated* <br />*As Persons <br />Fair housing education, counseling & enforcement services combined with landlord -tenant counseling <br />will be provided citywide to current or potential Santa Ana housing providers and consumers. While almost <br />all those served (about 95%) will be income eligible under CDBG program standards, anyone contacting us <br />regarding housing -related issues in Santa Ana will be served. Services will be provided largelyvia telephone, <br />e-mail and facsimile, from our office in Santa Ana, with in -person and walk-in services provided in the <br />community or at our office as needed and appropriate. Some program activities, mostly education and <br />outreach or workshops, will occur at various sites within Santa Ana. Our office hours are 9:00 am to 1:00 pm and <br />2:00 pm to 6:00 pm, Monday to Thursday. Walk-ins are welcome at any time and appointments are available. <br />Community events and workshops can occur on any day or time, with workshops attempted to be scheduled to <br />accommodate clients normal working hours. We have extended office hours until 7:00 pm on the 3rd Wednesday of <br />the month to enhance client access outside of normal working hours. <br />Specific services are: <br />A. FAIR HOUSING ENFORCEMENT: - Respond to 15 or more allegations of discrimination of sufficient <br />merit to open a case file. We will address all allegations of housing discrimination made by current or <br />potential Santa Ana households. If fewer than 15 case files are opened, to compensate, we will perform <br />paired, on -site audit tests of multi -family housing, substituted on a one -for -one basis. <br />B. COMMUNITY EDUCATION: - Involvement in at least 40 Santa Ana education and outreach events, either <br />presentations or information tables, reaching over 600 heads of households. Distribute at least 3,200 pieces <br />of educational material or information packets. Offer a poster/essay contest within Santa Ana elementary <br />schools. Hold 3 landlord workshops, with 2 in English and 1 in Spanish, and 10 tenant workshops, with 4 in <br />English, 4 in Spanish and 2 in Vietnamese. Conduct presentations on landlord -tenant and fair housing laws as <br />requested by City staff of elected officials. Provide training and technical assistance to City staff as well as to <br />real estate agents, lenders, apartment managers/owners, and other housing industry professionals. <br />C. LANDLORD/TENANT COUNSELING: Handle about 990 requests for service, from about 940 <br />unduplicated households comprised of about 4,300 people, addressing about 2,750 inquiries, disputes or <br />issues. Most discrimination occurs within the landlord -tenant relationship, so this service facilitates our <br />primary goal by assisting in uncovering possible housing discrimination. About 30%of the discrimination <br />investigative caseload comes from contacts that were initially present as landlord -tenant disputes or issues. We <br />EXHIBIT A <br />